Shawn_Chronister posted:BHalfway posted:Shawn_Chronister posted:Fredstrains posted:sahan posted:
I sent Lionel an email asking them if they could change the sound and if they could update my one and it's been 5 days and no reply. I sent it to firstname.lastname@example.org. Is that correct? if not what would be the correct email?
Don’t feel too bad, I sent an E-Mail to them over a week ago & no reply either! Deane of Lionel says all over this Forum: If you have any questions, to send an E-Mail , but when you do , you get NO response !! Don’t get it & probably never will how they can operate this way!!!
They can operate this way because people keep accepting the incorrect stuff they put out, do not question it. As well as not calling saying hey I sent an email you tell us to send an email and do not respond.
Wow...!! So how are Jacob Marley, Bob Cratchit, and Tiny Tim these days.... just get out of the hobby... you’ve obviously had enough.
Look I am calling it like it is as I have said before they claim this is the gold standard of there product and it was $1800 of my money. I purchased this engine based on the level of standard they claim it suppose to be and not being a scrooge just holding the manufacturer to there end of the bargain. How can you like my post and then call me a scrooge?
The “like” was a slip of the thumb... it was immediately unliked but I guess the email sent anyway... I appreciate that Lionel has done right by us with the fix. Period! From a source who has internal contacts I understand that they really tried to ensure everything was perfect with this one. Unfortunately they just missed this detail and I can see how that might happen if they are so focused on all the mechanicals, operating system and visuals. It’s not as if it didn’t have sound at all... I’m truly just sick of all the whining and complaining about every little thing... if you can’t go with the flow of something that now has a resolution then just get out and save us all the agony of reading the droning on and on of negativity... Please!