Welcoming people, directions - no where did I see any signs directing the "public" where to go to get into the building. I waited in line for 30 minutes only to find I was in the wrong location. The "lady" (and I will use that term loosely) told me where to go. So I wandered over to the correct building and had to wander until I encountered another "lady" who could not be bothered to tell me where one paid your admission. Finally paid my fee and was granted entry. Now what I would have encouraged the staff and officers of the TCA to do would have been to seek out green wrist bands and engage them in conversation. There was a booth in the lobby of the main building but the ticket seller did not direct the buyer to that booth or tell them what that was about. I spent 10 minutes there testing the waters to see if someone would or could speak. Now I ran a member based organization for several years, engagement was drummed into all of the staff and volunteers because new members and member retention was key.
Now the vendors for the most part were happy to engage except for the one who had music playing in his booth and could not hear what was being said and acted like he could not be bothered responding to any questions.
Anyway there was nothing in the Orange hall that i could not have found at a LHS or A local show so I won't be back.
