Reply to "What does one do with MTH product defective still under warranty???"

laz1957OGR Forum Member SUPPORTING MEMBER

Well stated PAT. I had a good friend that owned a very successful LHS, deceased now, when he had his store,never questioned a customer about the trouble he had. I had asked why he did that? He said, it was to keep him coming back as a happy customer. Word of this does get out and in turn more people will be coming into the store. He also had a top notch service staff working to fix repairs. In the end he had a mountain of people that were very happy and also did a great business with a very cordial staff. People new they could trust him and also he had very many friends as a result of being honest. RIP BARRY.

12/26/2210:46 AM

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