@BlueComet400 posted:The warranty states that defective goods are to be sent back to the selling dealer. However, I have recently learned that the selling dealer, for one reason or another, may not take a defective item back. I bought a new loco last summer, and the selling dealer recently referred me directly to Rich Foster at MTH. Fortunately, Rich has told me he will make it right. It has already gone back to the selling dealer back in August, who told me nothing is wrong with it. At this point, I don't care how it is made right, as long as it happens.
You should not do any business with a dealer that does business in this manner.
About a year or so ago we bought my son an MTH imperial Berkshire. Had a strange issue where the smoke first wouldn’t work, and then wouldn’t synch. The dealer was Engine House Hobbies in Gaithersburg. Ken first tried to have his repair tech fix it by putting in new boards but it didn’t resolve the issue. He then offered to refund the purchase price. I asked him to see if he could find another, and he did. But had he not, he would have refunded the purchase price and sent it back to MTH. A reputable dealer does what he did. Ken is a great guy, but I believe he is retiring and closing his store in the spring. Find someone like him with whom to deal - some of the places that do all the advertising and act like your friend actually aren’t all that reputable. Fwiw. Merry Christmas!
