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Reply to "What does one do with MTH product defective still under warranty???"

Will these dealer accept “warranty repairs” on items they haven’t sold? Unlikely.

Pete makes a great point. Ask about warranty service before you buy.

That’s always been kinda taboo from the word go as long as model trains have been bought & sold, …..a good dealer will take on warranty repairs they didn’t sell. When dad had his train stores, we took on all warranty work even on stuff we didn’t sell, for the simple fact maybe we’d gain a customer, and it was just plain good will, …..a disgusted customer that gets out of the hobby doesn’t do any retailer any good when that happens…….Some retailers just plain outright had no service center, so we had relationships with those retailers to do their warranty work or billable work for them……back then, both Lionel & MTH did a good job of “looking out for us” ……I know the folks at the helm of MTH now, and they’ll rectify BlueComet400’s issue, I’m sure of that, ……why his dealer just doesn’t take this engine(s) back, and either get them fixed, or simply refund him and then get his credit via MTH is a mystery to me,……..seems as if his dealer is washing his hands of it …..

Pat

OGR Publishing, Inc., 1310 Eastside Centre Ct, Suite 6, Mountain Home, AR 72653
800-980-OGRR (6477)
www.ogaugerr.com

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