Regardless of whether Phil's locomotive was out of warranty or not, my take-away from Phil's trials and tribulations is that it reflects very poorly on Lionel's Service Stations in particular and on Lionel generally. It also occurs to me that perhaps this type of situation may have contributed to Lionel's recently announced 'new' policy (effective Feb. 7/22) that any product requiring service during the warranty period must be returned to Lionel for their in-house staff to deal with.
|