Engineer Joe and H1000
Thank you so much for your responses. I have to admit I felt like a...D word I can't use in the forum, after I wrote that. To get to the nucleus of my issue, I just want someone to listen. I have no problem with third party apps, MTH, Lionel, or any other aspect of the model train hobby. Neither of you made me feel that way. I appreciate your input and wish I could get MTH to listen. Even if all they did was write back and say, we hear you and we are looking into it. Humor me on this.
I tried Contact Us. I told them about some interesting issues I was having with the DCS system. It fell on deaf ears. I did contact Midge and get some replacement pickup wheels, that went well. But any attempt to try to shed light on what I thought might be a software glitch involving DCS, nothing. I called once and talked to a person I thought was a techy. I asked him about the feature where the Brake/Boost increased or decreased at varying rates. I set it to 1, it jumps to 2. I set it to 2, it jumps to 4. I don't want it to jump to 2 or 4 I want it to remain at 1. If this is a glitch, repair it. If it is a feature, explain it. That's all. If that's what you had in mind, explain it. Write a user manual that not only tells you what it can do, but why it does it. I don't work in the railroad industry, I'm just interested in it. I like DCS. I like WIFI. But I'm also not dumb, ignorant, or stupid in the sense that I purchase something, use it, see a presumed glitch, and just say, oh well, they know what they're doing.
I ask questions. I comment. I speak up. I see a problem, I explain my issue, and I expect at the least for someone on the other end to listen. I don't expect MTH to ignore the social distancing, burn the midnight oil, and fix every issue I speak of. But can't they at the least hear me out? MTH won't listen, and I have spoken of my issues with the WIFI app on previous threads, but it's as if no one on the forum wants to hear people complain. I once "complained" about something I felt was important for the forum to be aware of, and a mechanic from MTH basically told me to shut up and go play with my trains. Leaves a lasting impression.
I'm trying to better the app. I'm trying to better the trains. I see thread starters, page after page of people pleading for help about TIU's that won't recognize engines, problems with this and that. I try to find threads where I can be helpful and tell people how I dealt with a problem. Share some knowledge. I have several pages of things I would like to ask about regarding the Premium WIFI app. I try to find YouTube videos on it, but all I can find are 5 year old, 12 minute short bursts that demonstrate the beta app for beginners. They are well done, informative, and get the job done, but you can't go into detail about advanced features, like switches and accessories and just about anything under the more menu. I'd send them a letter with all of my questions, but I don't see anyone up there ever getting back to me. That's my issue with MTH. Customer service, unless you ask too much. I'll keep buying their stuff, and i'll keep using their app, but the taste they have left in my mouth about being transparent with their knowledge has disappointed me greatly.
Thanks for listening.
John
