SJC posted:...Thankfully, Ken at Trainworld stepped up to help. I bought it new from York last fall from Trainworld and paid cash. I had no receipt so Bachmann wouldn't look at it. I asked Ken if it was possible for him to email me a receipt for the car earlier this spring. Not only did he send me a receipt but he also sent me a whole new trolley! Thanks again Ken!
Ken at Trainworld is a stand-up guy in every respect. I love his enthusiasm for the hobby, and have purchased a good amount of product from the folks at Trainworld over a good many years (in multiple scales, but primarily Large Scale, O, and On30). On some occasions I have received items as quickly as one or two days after placing my order. Can't ask for better than that for online orders.