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Reply to "ZW-L Failure. I was afraid this would happen."

shawn posted:
Landsteiner posted:

"I just talked to Lionel. They are issuing an RA. They stated that service for the ZW-L specifically has a backlog of 4 to 6 weeks minimum. Apparently, I am not the only one, and Landsteiner’s speculation of an n=1 sample population may  be optimistic. I will let everyone know the outcome."

Alternatively, this is the backlog for all repairs, rather than specifically for the ZW-L, and Lionel is just quoting this for everyone.  This is, of course, their busiest time of year as I understand it,  as everyone gets stuff ready to go under the tree and finds something that isn't working but still under warranty.

Wishing you, optimistically, success in getting it back sooner rather than later, and in perfect working order.

Yes, probaly a backlog for all repairs....Plus, there may be only certain people that work on these?

I suspect you are correct Shawn. Their staffing may be limited and there may only be a few people qualified to repair the ZW-L.  It's not like Customer Service would come out and announce a 4-6 week turnaround because they are bogged down repairing the unfortunate self-inflicted surge of repairs related to engineering, production or QC issues.

Meanwhile, I have rediscovered that my postwar ZW actually works much better than the ZW-L, and runs postwar equipment much more smoothly and quietly. I certainly don't miss the chopped-sine "jack-hammer / grinder" effects on my E-units and AC motors. That 30-pound paper weight is now on it's way to North Carolina for repair. I have mixed feelings about that transformer. A small part of me hopes it will fall off a cliff and disappear somewhere in route to Lionel

It's ironic: For all the hype about PW ZW's frying modern trains (which has never happened to me)...who would have thought that a PW train would fry a modern ZW-L? 

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