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Three of my four MTH engines are from the old PS1 days and occasionally stall on certain parts of my layout due to the fact that they have the old single roller electrical pickups. My fourth engine is a PS2 engine and came equipped with the dual rollers instead. Because it has a total of 4 electrical pickup points, it never stalls.
I have looked into replacing the single rollers on the PS1 engines with the new dual rollers and I know it's possible, the problem is that I can't find the rollers anywhere.
My local train store has ordered them for me, however MTH seems to be moving very slowly because the order was placed 2 months ago yet they have still not been shipped to the store.
I've never attempted to get parts from MTH so I don't have much experience with this. Are they normally this slow? Would it be faster if I called MTH and ordered them directly? Should I go to the nearest authorized MTH service center and try and get them there?

Any advice would be great.
Thanks!
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Originally Posted by Chugman:

Our MTH repair guy has tried ordering them for a long time and says that he can't get them.  Maybe going directly through Midge is the answer?  I assumed if their repair man couldn't get them, what chance would I have?

 

Art

Maybe Midge doesn't like your "repair guy"? See if you can com up with an MTH part number, or if not, have a specific locomotive item ready when you call Midge, and leave her an exact description of what you want, how many, plus your home phone number.

 

Midge's phone number is:  (410) 381-2580,   ext 516.

Last edited by Hot Water
Originally Posted by gunrunnerjohn:

If I can get them, you should be able to get them from MTH as well.  All the parts come from the same place, they don't reserve parts for repair shops.

 

John, I order parts from lionel at least twice a month. I can get part numbers and if they are in stock within a couple of minutes using their main website. The interface is the same one used by Service Centers.

Only a fraction of MTH rolling stock has a parts icon which brings up diagrams with part numbers. I have yet to find locomotives, even if they have a link to an exploded diagram with actual part numbers, only reference numbers like #17 headlight.

This is just about useless even when calling or emailing. 

 

Has the parts ordering experience changed since you became an MTH tech? If so then you can appreciate the problem. if not then shame on MTH.

 

Pete

 

Originally Posted by Chugman:

This would seem to confirm a suspicion we have had of our repair guy.  Actually of both repair guys because neither claims to be able to get them.  Thanks for shedding some light on this problem.

 

Art

I see this many times.  Repair shops that don't want to order parts for customers or don't want to do a specific repair, so they tell folks parts are not available.

So they give it to me, and I get the part and repair it, than the bulb goes off in their head that some shops aren't interested in every repair or customer.  G

A big thanks to everyone for all the quick replies!

I'm new to the community here and it's great to see that so many people are willing to offer help.

 

Following what some people have said here and what was discussed on this topic: (https://ogrforum.ogaugerr.com/t...ly=15649413418695781) it looks like the dual pickup rollers are part #BD-0000097.

 

Based on what's been discussed, I'm going to give my local train store one more call to see if the parts are in yet, and if they are not I'm gonna call Midge at MTH.

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