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I just received my latest auction buy from Cabin Fever, a AF wide gauge 4667. In the photos it looked in pretty good shape and I'm sure it was until UPS delayed it then crushed it enroute. I guess now I'll be getting the usual runaround from UPS. While it is repairable it is going to cost probably $50.00 in parts and time to repair the crushed roof. What I'm really curious about tonight is the motor, Previously I've had 4000 series locomotives and they all had simple lever reverse switches. This 4667 has both a roof top lever and a lever in the front below the cab door. The lever extends inward to a solenoid.  None of my other 4000 series have a solenoid, can anyone tell me what this is for?   Also UPS crushed the panatograph and the 2 light covers ( the ones with the slit in the side so color shows ) Anyone know of a source for these parts. I know Jeff Kane has the light covers without the side cutout but I'd like to find the other type. THe pictures below are what it looked like BEFORE UPS customized it for me. UPS really does stand for Universally Poor Service.156513638_750x473_1000000000_CENTER_FFFFFF156513640_750x473_1000000000_CENTER_FFFFFF



Tomorrow I'll add some pictures of what UPS did to it.

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Last edited by Pete in Kansas
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This is what UPS did to my train.

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There is no excuse for damaging a box such as this.

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These pictures were taken before I opened the box so it's pretty obvious how the engine was damaged.  It did have crumbled paper above and below it and was double wrapped in bubble wrap.  The box was crushed enough to negate the protective value of all of the packing.

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Last edited by Pete in Kansas

The problem is packing.  They did a poor job.  Several years ago, I shipped an O scale Allegheny and the box looked destroyed upon delivery but the contents were perfectly fine. The locomotive and tender were secured to pieces of plywood that had cut rail “slots” with my router. I wrapped so much bubble wrap around the locomotive and then the tender.  Then they were wrapped both as 1 unit with even more bubblewrap and double boxed it.  Even though the outer box was ripped, crushed and taped by UPS, there was no damage to the items.

Larry

So the latest on this ...... I filed a claim on the UPS website and what a convoluted process that was. I supplied pictures, and information on what I paid.  Next day I come home and there is a UPS pickup tag on my door. No feedback or explaination it's just give us the item. Well maybe they are going to make good on what they did to my package, then I read the small print on the back, liability limited to $100.00. So they want to take the item that cost me about $150, plus another approximately $20 for them to ship it AND destroy it and give me Maybe $100.00.  UPS disgusts me, and they get away with this all day long. If DOJ ever wanted to investigate a company for duplicitous practices this is it.



Then I called Cabin Fever. When I got connected to Jared he was helpful. He told me that it is insured through the auction house and that he will e-mail me a link to file a claim. I haven't seen his e-mail yet but that was just yesterday so I'll wait a couple days and call back if necessary.

So the latest on this ...... I filed a claim on the UPS website and what a convoluted process that was. I supplied pictures, and information on what I paid.  Next day I come home and there is a UPS pickup tag on my door. No feedback or explaination it's just give us the item. Well maybe they are going to make good on what they did to my package, then I read the small print on the back, liability limited to $100.00. So they want to take the item that cost me about $150, plus another approximately $20 for them to ship it AND destroy it and give me Maybe $100.00.  UPS disgusts me, and they get away with this all day long. If DOJ ever wanted to investigate a company for duplicitous practices this is it.



Then I called Cabin Fever. When I got connected to Jared he was helpful. He told me that it is insured through the auction house and that he will e-mail me a link to file a claim. I haven't seen his e-mail yet but that was just yesterday so I'll wait a couple days and call back if necessary.

It was insured?……I’ve never had an issue with an insured item,…yes the hoops are a PITA, but declared value is declared value,……and eventually I’ve received it,…( that’s as a shipper) as a buyer, or a receiver, I always insist anything of value be insured to me, and agree to pay any additional insurance fees, with the condition met that the shipper will release claim processes to me,….it’s not that hard to do,…..

Pat

Last edited by harmonyards
@Mallard4468 posted:


It's a real shame when that happens to something that can't be replaced,



The most important part.  There are only a finite number available.  Money aside, it really irritates me when carelessness results in something being destroyed unnecessarily.  There are certain train items where only a handful of examples are known.  We can't afford to lose them to situations like this.

This is what UPS did to my train.

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There is no excuse for damaging a box such as this.

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These pictures were taken before I opened the box so it's pretty obvious how the engine was damaged.  It did have crumbled paper above and below it and was double wrapped in bubble wrap.  The box was crushed enough to negate the protective value of all of the packing.

This really stinks.

In the last year and a half I've received four packages in the same, OR WORSE (one had the product taped to what was left of a box with UPS tape - they had the nerve to leave this on my doorstep!) condition from UPS.

Dozens of packages sent by, and received from, FedEx, First Class and Priority Mail in the same period of time with zero issues.

I will not ship UPS and will no longer buy from anyone who insists on doing so.

Last edited by Lionelski

This is not a UPS-only issue.  It is simply the way parcels are handled, have been handled, and will always be handled, especially as we continue to insist on speed, Speed, speed, Speed, SPEED!!  (For a bit of humor, see if you can find a copy of the old RR story of the Baggage-smasher competition.)

You can't prevent it by boycotting sellers who ship UPS--or any other mode.  Boycott the sellers who can't manage to pack well.  FWIW, I leave a comment on the quality of the packaging on every piece of eBay feedback I give.

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