Anybody Experience Problems When Ordering From Trainworld?

I've ordered from Train World many times and NEVER had a problem.  Only once did I receive a new locomotive which was DOA.  I called Train World and they made good on it ... they paid for shipping back to them and sent me a new locomotive  with extremely fast turn around.  I have no problems with Train World whatsoever!  

Wow!  I heard others say that it was difficult trying to make a return. And charged a restocking fee.

rick king posted:

Wow!  I heard others say that it was difficult trying to make a return. And charged a restocking fee.

Maybe if you're making a "buyer's remorse" return.  There's no way they're going to charge you for returning defective merchandise.  I've made many purchases from Trainworld with no issues.  In fact, most if not all of my stuff has been reboxed in a Trainworld box.  It would have to be seriously mishandled by the carrier to get damaged.

I've been a Trainworld customer for about 1,000 years now, give or take a few . Seriously, I have ordered from them dating back to when I lived in Hawaii in the 1970s-80s, and have bought a number of Large Scale, On30, and O gauge from them, primarily by mail order since I have not yet had the good fortune of visiting their store.  Not a single problem to date and they are very prompt shippers.

They are also one of the most devoted long-term advertisers we have in OGR, and they also show advertising support for virtually every other major publication in the hobby. I, personally and professionally, am very grateful for that.

I've placed tons of orders with Trainworld and haven't ever experienced an issue.

I ordered just a week ago and had excellent results and received item quickly and one I knew would be backordered.

I ordered from Trainworld many time with only one problem. I ordered a MTH RDC two car add on and the shipped the wrong read name.The lady I spoke to said return shipping was my responsibility even tho it was there mistake. I call back and spoke to Mr Bianco and he apologised, asked the name of the person I spoke too and sent me a return Fed Ex shipping label online.

They are batting 500 with me....  one damaged item where I simply gave up in frustration....  more recently, a good experience on a 19th century box car purchase.

I had no problems with several orders.  I think they are excellent.  NH Joe

Never....and I have been ordering from them for a long time...before I move from Brooklyn I purchased from the store...they have been around longer then most dealers in the hobby...if you do have any issues you can ca them and they are very helpful and friendly to work with....hope this helps

I order from them all the time. The only 2 times I had issues, they corrected them quickly. Those issues were caused by the manufacture not TrainWorld. They also pack their shipment very well.

Never a problem and fully satisfied with customer service. Only had 2 incidence that were quickly handled. One a missing figure and the other a damaged boxcar.  Figure shipped. Sent boxcar back and received replacement plus a credit for my return shipping cost.

While I have not ordered a large number of items from Trainworld over the years, their record with me is perfect. The Bianco family is first class. They have been in business many years and have a stellar reputation. They also have the best website in the industry in my humble opinion. Incredibly comprehensive, user friendly and always up to date. 

Pat

Been buying from them for years, never a problem 

I have ordered and bought in person at both stores since the late 70's. I remember the old man at the Ave M store. I have never had a problem, and Kenny is a really nice guy. He is very fair and will take care of you.

I have found Trainworld great to work with. Never had an issue. 

Scott Smith

rick king posted:

 Do companys sell inferior models to certain buyers who then sell them to the public?? Or how can it be that something is always wrong when I order from them??

That would be a no.  Also, what do you mean by "most orders came with damage"

Were these items new in box?   I very much doubt TrainWorld is going to knowing ly send you a damaged item. Also, I seriously doubt MTH, Lionel, Atlas, etc say, "let's send bad items to these specific retailers/wholesalers"

Like others here, I have been ordering from TW for years.   I had one item that had an issue out of box, and they gladly and easily replaced it and credited shipping.

I have been buying from Trainworld for over forty years.  Never a problem.

Just ordered some On30 trucks through them last week, it was a fine transaction.

Absolutely not. I have ordered many things from TrainWorld and never had any problems. If there is a problem with something they’ll make it right. If something is broken on shipment it’s usually the carrier after it leaves the warehouse. 

Rick,

First off sorry for the bad experience during your last order way back in 2015.  I don't have any notes in your account so Im not sure what occurred at that point. Nevertheless, I updated your account to make sure all boxes are inspected and A quality boxes.  Since 2015 we have updated our boxes to be stronger, tape to have a stronger hold on the bottom, and tested many bubble wraps to find the best ones to help secure our packages. Two of our packers have been with us since my grandfather and are very experienced. Our newer packers are trained and stationed by our more senior level packers.  I did not find your recent order in our system so Im assuming it was a money order like the previous ones?   I know you order a lot of MTH and unfortunately MTH does not individually box each engine, boxcar or passenger car set which makes it more difficult for the retailer to keep in better condition.  I have brought this up to MTH so I am hoping they will start individually boxing items one day.  Needless to say if you do run into an issue feel free to reach out to me and I will do my best to make it right. 

Best,

Ken Bianco Jr.

rick king posted:

I was wondering if anyone on the forum had a bad experience when ordering from Traiworld in Brooklyn, N.Y.? It's been a number of years but today I ordered a MTH Long Island RS-3 & caboose. In the past most orders came with damage. SO I'm keeping my fingers crossed and hope for the best. Do companys sell inferior models to certain buyers who then sell them to the public?? Or how can it be that something is always wrong when I order from them??

I really don't understand the purpose of this post.  Just posting questions like those above can put the wrong idea into the minds of folks who have never done business with a company.  We don't know what kind of damage and if it was caused because of handling during shipment...or whatever.  Don't get me wrong, I have no problem with the first question/sentence being asked but the rest of the post is in my mind inappropriate because of its implications without knowing both sides of the story.   Thread closed.