It's been 34 days since I received the Berkshire from Charles Ro, I still can't run it. Charles Ro has gone above and beyond to correct the problem. But Lionel customer service is horrible, this is my last purchase of any Lionel product. They got my money, they don't care if I can run the engine or not. Overpriced, poor quality control, inferior design problem and no one cares to even pick up the phone.
GOODBYE LIONEL
@Rusty Traque posted:They're probably for the O Scale Berkshire.
I hope they're going to send you the pilot truck and not the pilot, as the pilot truck is attached to the frame and not the pilot assembly.
Rusty
Look what came in the mail from lionel today.....
@DL&W Pete posted:
Look what came in the mail from lionel today.....
Cool, now you can model a trackside steam loco repair shop!
Sorry, just some levity offered in your time of frustration.
latest update on my NPR Berkshire did get a Return number, waited on the phone for 1:16 minutes before being serviced. the individual I talked to was very pleasant, I am woundering how long this is going to take to get it back.
I really think Lionel should have more people on support no-one should have to wait that long to speak to someone!
I have only One of my six flyerchief Berkshires left disposed of the other five and when this one dies it will be the last new flyonel steamer I buy.
Pete I wish you luck!
Gunny
@DL&W Pete posted:
Look what came in the mail from lionel today.....
Hey Pete, is there a part number for that pilot?
@FlyerRich posted:Hey Pete, is there a part number for that pilot?
No idea, you need one....
Mine met with a slight accident via my wife's foot. One of the ladders broke off (but I have it) and one of the finials on the same side broke and the broken piece appears to be gone forever. That's the bad news. The good news is she didn't mean to do it. I thought perhaps your replacement had a part number. Lionel does not have the Berks listed yet on their parts website. I'll be calling Charles Ro tomorrow.
@FlyerRich posted:Mine met with a slight accident via my wife's foot. One of the ladders broke off (but I have it) and one of the finials on the same side broke and the broken piece appears to be gone forever. That's the bad news. The good news is she didn't mean to do it. I thought perhaps your replacement had a part number. Lionel does not have the Berks listed yet on their parts website. I'll be calling Charles Ro tomorrow.
I still have the one they sent me, let me know because I don't need this one.
@FlyerRich posted:Mine met with a slight accident via my wife's foot..... The good news is she didn't mean to do it.
I suggest that she no longer be allowed to walk around on your layout.
@DL&W Pete posted:I still have the one they sent me, let me know because I don't need this one.
Pete if that's an offer to send it to me, I'm certainly in your debt and will pay the freight. I don't see your email in your profile but mine is there in my profile. If you email me I can reply with address info. Thanks!
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