Last week I received the newly released Blue Comet engine/tender (11-1017-1) and passenger cars (11-40040).
The engine and tender are in perfect condition. However, I noticed the passenger cars had some paint chips. Nothing major, but still not what I expected for $1000. Here is a picture.
Anyway, my dealer understood my desire to get a replacement and contacted MTH for me. A few days later I heard from someone at MTH who told me he could send me a paint kit. I replied that I preferred a replacement and he replied that MTH Warranty Policy states that they will repair or replace Items under Warranty at their option. In other words, either they will use the paint kit or they can send it for me to use. He also said that this kind of chipping happens occasionally and that it doesn't mean the cars are not brand new.
Has anyone had a similar experience?
What is the quality of the results when using the paint kit?
Is it easy to do?
Thanks.
Frank