I have a new PRR E6 Atlantic steam loco with Legacy and Bluetooth. Legacy operation works fine. I wanted to experiment with Bluetooth control, so I installed the LionChief app on my iPhone. On opening, the app is supposed to recognize the engine and connect automatically. Instead, the engine reacts with a brief interruption in engine sounds, then the app displays the message "no connected locomotive". I tried the troubleshooting steps in the User Manual, and also tried another iPhone, with the same result.
I'm guessing that the app works (or, is supposed to work) by reading engine data stored in the locomotive's Bluetooth firmware. Perhaps my engine is simply missing that data, which could possibly be restored without having to send the engine to Lionel. If I'm mistaken, there could be a larger problem with the engine's Bluetooth electronics.
Suggestions, insights, etc. will be appreciated.