One of my controllers has a bad switch under the reverse wheel...the wheel you push straight down to put the engine into reverse. Seems like I remember that mentioned on the forum. My switch is actually not making contact inside, There is a good click and sound of a click, but no reverse. Shorting the switch contacts on the circuit board does cause reverse. So it's the switch. Anybody ever replace this uncommon switch?
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I believe Lionel still services the CAB 2 under an extended warranty basis. I would recommend letting them know your CAB 2 has some buttons that no longer work.
Similar issue:
Yes, we have two of those issues here. I was thinking of avoiding the 4 month wait
Interesting thread though, thanks for the link
Different problem (completely dead), but I sent my Legacy 990 in about year ago and it only took a month to get it back. However... after I called they gave me an RA #, but said they were backed up several weeks in service. Told me they would email a shipping label with instructions when it was time to send it in. That took about a month and a half. Thought they had forgotten me, but finally got an email to go ahead and send it in, just like they said. A month later it was back and fixed.
A year ago they were deep in COVID, and even getting someone to answer the phone was a neat trick. It's been much better lately, I suspect that turnaround should be better now.
Don’t hold your breath while they are accepting warranty repairs without the first wait I have a Cab-1L that arrived for its second trip on July 20th. Haven’t seen anything come back yet for it and I sent in a new big boy for cooking it’s own smoke unit and it arrived in Concord on August 13th. I’m not surprised just probably dont expect a month turn around
I have had nothing but GOOD SERVICE regarding the LEGACY 990. I called "Talk to US" and they answered on the first RING. Told "HEATHER" the problem I was having with my Base Unit !! She was Courteous, Polite and listened to my story. Received an RA and a prepaid FedX label by E-mail within the Hour. Sent it in the next day and received it back in less than 2 Weeks! NOW, that is what service is all about!! KUDOS to the Lionel Service Department !!
Sincerely,
FREDSTRAINS
I should have updated on this issue. I sent it into Lionel soon after and got it back within a couple weeks working.
I contacted Lionel in mid January the 990 Cab 2 was was not communicating with the base. They issued an RMA out the door and back home in 11 days and works perfect. That is great service.
Dennis S: Thanks for sharing that post. I called Lionel this afternoon as I have been having the same problems with intermittent communication between the Legacy Base and Cab2.... Within an hour, I had a case #, an Return Authorization and I drove it down to FEDEX and dropped it off. Couldn't ask for a faster response.
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