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This thread is to give a shout out of congratulations to Midge on her retirement and a huge thank you for her support over the years!

I ask everyone to keep this on topic and also not use this to ask questions about MTH parts etc.

My first interaction with Midge was when I was hunting down parts for my Lionel HO Challenger. I had heard MTH had that tooling and that is why I reached out. While Midge couldn't help directly she did help get in touch with those that could.

The handful of other times I sought her help she was always thorough and prompt. The last time was a year or so ago when I bought the 2013 Veranda used off eBay. It had not had the smoke tray added as was an issue with that run and I was seeking to purchase it. Midge as always helped me promptl6and even sent the part out at no charge!

I know there are many more stories over the years like this and hope to see more.

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Now that’s she’s retired, I’ll share my secret to getting a fast response from Ms.Midge!…she’s absolutely terrific, a total sweetheart!….when sending an email, I’d bombard the email with bunches and bunches of smiley faces, balloons and whatever else I could find,……always got her attention!…those few that I’ve shared my trick with had mixed results, but I never had a problem, …….and I bet I’ve emailed her a couple hundred times easy,……enjoy your retirement Midge!…

Pat

Happy retirement Midge 👍

I remember the time I needed a new switch motor for a O31 turnout that burnt-out due to a faulty control button. E-mailed the spare parts division at MTH, and received a super quick reply from "Midge".

Told her (not sure at this time whether she was male or female - Midge in Australian can be both) what I needed, and ordered a couple extra motors just in case. International posting can be a bit tricky getting stuff into Australia if the address and post code (zip code) aren't 100% correct.

Midge worked through all of this, and I eventually received the switch machines. She was fantastic to work with long distance, and got me out of trouble. Same deal with traction tyres.....sent me the right ones first up!!!

My MTH loco collection keeps growing, and I will miss her when it comes to maintenance spare parts.

Thank you again Midge for our brief long distance relationship......you're the greatest!!!  All the best in your retirement years.

Peter.......Buco Australia.

Happy Retirement Midge!!

She has helped me a few times with parts or an issue with a product that I had. If she couldn't help directly with an issue, like ordering a replacement part or something, she always found out who could help, and directed me there. Always with a smiling demeanor on the phone, or email. Always a pleasure to deal with.

Thanks Midge for all your help in the past, your the genuine article. MTH was fortunate to have you working for them.

Last edited by Penn-Pacific

My first interaction with Midge was to get replacement marker lights for the MTH Y many, many years ago.  Midge always took care of the big and small widgets which I needed.  When stuff was out of stock she never forgot about it and contacted me when the part became available, sometimes many months down the road.

Even if the part was just a couple of bucks she treated it equal to the way she took care of high dollar replacement parts.

Super responsible lady!!  Thank you!  TT

I worked with her many times over the phone and she was always so helpful!! One of the last orders I placed was shortly before the old parts department shutdown and I think it was known by then that she would not be moving to the new facility. It would be the last time I would ever speak to her but do remember thanking her for all that she has done and the abundance of help she has  given me over the years.

Congratulations Midge on your retirement, It is well deserved and thanks again for all of your help over the years!!

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OGR Publishing, Inc., 1310 Eastside Centre Ct, Suite 6, Mountain Home, AR 72653
800-980-OGRR (6477)
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