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John K,

Your problem may be totally technology related on your end.  You do know that Windows will end support for Win 7 next January, right?  That probably means the end for IE (if it hasn't already ended) too.  You should probably update to Win 10 now (you can still do this for free, just search internet for how).

To resolve your immediate problem, try using another browser (Firefox or derivatives and Chrome or derivatives come to mind).  That switch (away from IE) has resolved problems for plenty of forum members here.  Let us know if you still have problems.

Chuck

Last edited by PRR1950

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