emails from 'alerts@crowdstack.com' go to SPAM

Have you tried adding alerts@crowdstack.com to your email Contacts?

@texgeekboy posted:

Have your IT people heard about this?  I've looked into att.net email settings (they say they aren't the problem) as well as MS Outlook, and can't find a solution.

@texgeekboy,

I hear ya, but what would you expect OGR to be able to do about it?  They have nothing whatsoever to do with the problem.

These aren't being sent intentionally as spam.  It's on your end and with your ISP that the determination is being made.

Do a forum search and you'll see that similar problems happen with one other famous ISP as well.

How is the pipsqueak's IT department supposed to take on the giant?

If your ISP says that they can't do anything about it then you're stuck, unfortunately.

Mike

@texgeekboy posted:

Have your IT people heard about this?  I've looked into att.net email settings (they say they aren't the problem) as well as MS Outlook, and can't find a solution.

This is a non-issue with an easy solution.  Create yourself a free GMAIL account and sent them there.  There are also tons of other free email sources, GMX, Yahoo, etc.

Sorry, I thought this forum was monitored by the IT guys at crowdstack and not for general discussion, but okay.  I have tried the suggestions already.  Essentially the email servers for crowdstack are on AT&Ts blacklist.  How they got there, I don't know and there's nothing I can do about it.  The mail does get through the Apple servers.  AT&T sends crowdstack a bounced email  (called a ‘NDR’ – non-delivery report’) with an error code 521 – indicating a mailing was blocked because it ‘exhibited behavior consistent with spamming or abuse.’  The bounce mail will contain additional info.  They can then take steps to get off the AT&T blacklist.  While OGR doesn't have much in house IT stuff, I would have thought crowdstack did.  They market themselves as an alternative to Facebook.

Update;

Duh.... Since it's going to my att.net email address, it means AT&T email servers aren't rejecting it since I can read the email on the AT&T servers with Apple mail.  It is a MS Outlook thing.  The problem is that MS Outlook doesn't even put it in my Junk folder.  I do have the crowdstack.com domain defined in my safe sender list.  I need to dig deeper into the Outlook problem.

I gave up on Outlook years ago. I use Mozilla Thunderbird for my email client. Much better than Outlook. I have several filters set up in it so that incoming  mail gets put into an easy to find local mail box.

Crowdstack sends thousands of automated emails every day. Everyone who gets alerts from this forum or any of the hundreds of other forums that Crowdstack hosts, gets email from alerts@crowdstack.com. I suspect that's the reason they are "blacklisted" by a few email providers; the sheer volume of mail sent from the crowdstack.com domain.

There is nothing that Crowdstack can do about overly aggressive email providers.  Yahoo, AOL and Verizon all use the same email servers, and they also block email from Crowdstack. It's ridiculous, but OGR and Crowdstack are powerless to do anything to fix this.

As much as I dislike Google, the best alternative may be to set up a Gmail account and use it for this forum, as Gunrunnerjohn suggested above. They don't block anything sent from Crowdstack.

Thanks Rich.  I've used Thunderbird on my Linux machines for years because Outlook wasn't available on that platform.  I've been doing email since the late 80s, and went to Outlook sometime in the 90s.  I can't remember what I used before it.  While Thunderbird was more than acceptable, I greatly prefer Outlook, so to each his own.

I've tried not to do anything google for almost 10 years, so gmail is a non-starter.

I've emailed Microsoft and AT&T support on this issue just now.  The fact that crowdstack emails are on AT&Ts imap server but apparently not on their pop server is the fundamental question.

After many emails back and forth with ATT and MS, I am now getting OGR emails in my MS Outlook 2021 on my Win 11 laptop.  The problem I believe is that ATT marks them as Spam, and Outlook won't even look at them.  At the suggestion of an ATT tech, I first went to the ATT web interface to my email and defined a rule that said when an OGR mail comes in automatically put that in my inbox (not spam).  Well, that didn't work.  On my own I then went to the ATT web interface for email and manually moved the emails from spam to inbox.  I was then prompted with something like should these emails always be moved, to which I replied 'yes'.  The emails from OGR then started appearing in my MS Outlook 2021 inbox on my Win 11 laptop.  Yay.

I spent a lot of time on this today.  I would have preferred working on my layout!!!

Glad you got it figured out!

One further point for anyone that may bring up this thread in the future.  I found out, through MS, that if your email provider determines that the incoming mail is SPAM, their server does NOT download it to your email app if you're getting your email from a POP server.  If you're using an IMAP server in your email app, it will download it.  POP servers download only emails that go into the inbox.  That explains why I saw the emails on my iPhone (accesses the imap server) and not on my Win PC running MS Outlook 2021 (accesses the imap server).  By manually going to the ATT email website and declaring the emails are NOT junk, the email provider put them in the inbox, allowing my Outlook to see them.

There is something in your solution I don’t understand. Why use both POP (Post Office Protocol) and IMAP (Internet Message Access Protocol) on the same email account?

POP mail is tied to use on a single device. Mail is downloaded to your email client and removed from the server. Once it’s downloaded to your device (phone, tablet, computer, etc.) it is not available on the server any more.

IMAP is an interface between your email on the server and your email app. In simple terms, the email remains on the server even after you download it to your local mail app. IMAP therefore, can be used on several devices at the same time on the same accounts. The mail remains in the server forever, or until you take specific action to delete it.

Back to my initial question, why use POP mail at all?

That's not exactly correct... this varies by provider ...but, click the Advanced tab, and under Delivery, select the Leave a copy of messages on the server check box.  I have around 60 gigs of mail stored on servers utilizing pop.

Yes, Dennis, I understand you can choose to leave the mail on the server with POP. I used that method to get mail in multiple places for many years.

However, having recently switched all my email to an IMAP email server, I have found it to be much easier to use and manage.

OH... so many years Rich... Good Lord!  Old habits die hard!  Here's to getting up there in life!

I use imap on my iPhone to look at emails whenever I'm away from home.  I use pop on my laptop and download the emails and delete them from the server.  I have home NAS with RAID'd file servers.

Texgeek, I’m still trying to understand your logic here. If you download the mail at home via POP, which then deletes them from the server, you cannot go in later see any of those emails on your phone.

With IMAP they are all available, all the time, everywhere.

"... I’m still trying to understand your logic here. If you download the mail at home via POP, which then deletes them from the server, you cannot go in later see any of those emails on your phone..."

Exactly.  I only need to see current emails on my iphone.  I have no need for historic ones.  Most of the things I need to reference over the last couple of weeks are on text messages.

Pop servers, that is sooooo turn of the century.    But seriously, I retired from software engineering 2 years ago and I can't remember the last time any place I worked still using pop servers. As for MS and Outlook I'm pretty sure most places don't use that "stuff" anymore.

Pop servers exactly serve my purpose, as does a Lionel 671 engine.

I'm pretty sure Outlook is still used in lots of corporate environments today, and MS Office holds a 40% market share.

I'll stick with what I like.  My 40+ years as a scientific software developer in oil exploration does give me some chops, although I'll admit I stayed away from the IT side since it wasn't as cool.