For a Christmas present to my own self I placed an order with North Lima Train Works for a bunch of LIONEL parts; received a FedEx tracking number; and, was advised by FedEx the package was scheduled for delivery on Dec. 26th.
Long story short, the package never arrived; a “Trace” was initiated by NLTW; I talked with FedEx several times; but, ultimately the package could not be located; and, the package became a “Lost Package” for which NLTW will now seek compensation from FedEx.
FedEx’ decision to declare the package lost was last Thursday. On Friday, NLTW replaced every item I’d ordered and shipped it to me that day. The replacement parts order arrived today—8 lbs. of belated LIONEL Christmas joy!!!
Props to NLTW for doing everything they could do to locate the original shipment; and mega props for IMMEDIATELY shipping the replacement parts on an expedited basis.