Recently, a small squiggly line has appeared on the display screen of my Legacy Cab-2 remote. It can be seen in the attached photos, just below the engine RPM display bar, above and between the ACC and RTE icons. I first noticed it last week, and after being shutdown and restarted numerous times over the weekend it is still there. No extreme external forces such as dropping or bumping has occurred to either the remote or the screen. Notice that it is present with or without the remote being turned on, and even when the batteries are removed, yet the line appears to be the same as lines on the display when it is energized.

The complete Legacy System was purchased new 12/31/18 from an authorized Lionel dealer. I fear it needs to be sent back to Lionel, but after reading and hearing many troubling comments regarding their customer service, recent repairs and quality, I am hesitant to contact them, and only desire to do so as a last resort.  Any comments or suggestions on other options (if any) on how to possibly correct the situation would be appreciated.

 

 

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Thanks,

C.J.

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Original Post

That is odd. I would call Lionel, in recent runs I’ve had good luck contacting them. Just remember you always hear about the bad experiences. Currently I have a base in there I got do a back up pretty cheep off of eBay. The whole top screen didn’t come on and the charger has issues. Witch is nothing new. They PAID shipping there, as far as I know they never mentioned to charge me for an out of warranty cab-2. If it’s doesn't bother you too much I’d wait a little bit their pretty backed up I was told 6 weeks lead time. 

I don't believe this is something you'll be able to fix yourself.  If one is good, two must be better.  Get yourself a backup Legacy system (CAB-2 and base) if you don't already have one.  Then send the offending CAB to Lionel for repair.  My $.02.

Creep, coast, and pull.  We're not talking about cold fusion here.

Ted S posted:

I don't believe this is something you'll be able to fix yourself.  If one is good, two must be better.  Get yourself a backup Legacy system (CAB-2 and base) if you don't already have one.  Then send the offending CAB to Lionel for repair.  My $.02.

Wise words. I figured as much.....Great minds think alike as I do have 2 MTH DCS remotes, along with 2 (extremely old, yet still functioning properly) Cab-1's. This is my first experience with Legacy Cab-2, and I have yet to acquire a back up , yet. Soon to be remedied. This particular remote will go back for repair.

Thanks guys, for the advice. 

zhubl posted:

That is odd. I would call Lionel, in recent runs I’ve had good luck contacting them. Just remember you always hear about the bad experiences. Currently I have a base in there I got do a back up pretty cheep off of eBay. The whole top screen didn’t come on and the charger has issues. Witch is nothing new. They PAID shipping there, as far as I know they never mentioned to charge me for an out of warranty cab-2. If it’s doesn't bother you too much I’d wait a little bit their pretty backed up I was told 6 weeks lead time. 

I contacted Lionel by Phone to request an RA for a Club 990 that went “DEAD” ! They took my call and issued an RA # and a FedEx Return Ticket to return the Unit a couple of days after that!  I received the Repaired Unit back a week later !!  I’d say “KUDOS “ to Lionel for a good JOB 👍 done! Even as busy as they must be, the return time was phenomenal!! CALL THEM!!

 

Fredstrains

Fredstrains posted:
zhubl posted:

That is odd. I would call Lionel, in recent runs I’ve had good luck contacting them. Just remember you always hear about the bad experiences. Currently I have a base in there I got do a back up pretty cheep off of eBay. The whole top screen didn’t come on and the charger has issues. Witch is nothing new. They PAID shipping there, as far as I know they never mentioned to charge me for an out of warranty cab-2. If it’s doesn't bother you too much I’d wait a little bit their pretty backed up I was told 6 weeks lead time. 

I contacted Lionel by Phone to request an RA for a Club 990 that went “DEAD” ! They took my call and issued an RA # and a FedEx Return Ticket to return the Unit a couple of days after that!  I received the Repaired Unit back a week later !!  I’d say “KUDOS “ to Lionel for a good JOB 👍 done! Even as busy as they must be, the return time was phenomenal!! CALL THEM!!

 

Fredstrains

Your note is a ray of hope. I'll call Lionel this A.M. and see what direction we go from there. Thank you for the encouraging post.

C.J.   

Clear tracks so far as I have contacted Lionel Customer Service this morning, and spoke to  a very pleasant representative, Katie. She has already emailed both a Return Authorization Number and shipping label to me. Hopefully, the remainder of this episode will go just as smoothly.

Thanks again to everyone for the advice and comments,

C.J.

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