Placed an order with Lionel over a week ago for items listed "IN STOCK". Checking on the status with Lionel on line, my order shows up as "PENDING". 

Placed 6 phone calls to the customer service department this week, but never got through, seams that "all representatives were busy with other customers". After about a 5 minute wait, the Lionel phone system disconnects your phone.

Does anyone have any contacts that I can call to get an update?

Thanks,  

Ray

 

Original Post
Ray of sunshine posted:

Placed an order with Lionel over a week ago for items listed "IN STOCK". Checking on the status with Lionel on line, my order shows up as "PENDING". 

Placed 6 phone calls to the customer service department this week, but never got through, seams that "all representatives were busy with other customers". After about a 5 minute wait, the Lionel phone system disconnects your phone.

Does anyone have any contacts that I can call to get an update?

Thanks,  

Ray

Don't have a parts order but called the service number yesterday about 2 units having to go back again for repair.

After 15 minutes on hold it transferred the call to voice mail. Haven't heard back yet. 

Guys...we get this topic posted quite often.  I don't know what to tell you other than if you don't get a live person, you will have to leave a message....or you can email Lionel.  Keep in mind, there are several Lionel officials that post on this forum so you might want to try them....

Alan Arnold
CEO/Publisher
O Gauge Railroading magazine
adman@ogaugerr.com
800-980-OGRR (6477)

Likes (0)
Post
OGR Publishing, Inc., 1310 Eastside Centre Ct, Suite 6, Mountain Home, AR 72653
330-757-3020

www.ogaugerr.com
×
×
×
×
×