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I'm equally bummed about the "upgrade".  If they'd just allow you to do a secondary search in the results it would fix a multitude of problems!  The old site you could enter a subset of a part number and get all the variations.

Yep, the new design is sheer madness. When IT completes an update doesn't management require they verify that it actually works?

Either they're not listening, or fixing it doesn't fit into some Grand Plan they have in mind.

This fiasco certainly seems to be a case of some web weenie making something that "looks pretty" with no thought to functionality.  A lot of that going on, I see it all the time.  I wouldn't be surprised if behind the scenes at Lionel, they still have access to the old web pages.

@romiller49 posted:

Why in the world did they change to begin with. The old system worked very good for me. Makes no sense at all. They keep playing around and they will be very, very sorry. It comes from the top.

There has been a “continuous improvement” mantra in business for many years now.  My experience when required to participate many years ago was that  “continuous frustration” is a far more accurate description for everyone involved.

I don't understand why they are not getting the message. It is not a good rendition. Reboot the old system.

Why they aren't getting the message is indeed, a mystery.

That said, part of the reason they might have migrated to a new system was because of unpatched security flaws with the old website. There's no way for us to know for sure, but often it's security concerns that drive business decisions when it comes to websites and computer software.

It doesn't excuse the execution though.

While lionel trains have always been considered "toys" . The current staff at Lionel is more "toy makers", than "model train makers".

The website, the trains. It's more about the latest whizz bang tech thing as opposed to more solid and reliable.

Nearly every product release has some issue that didn't exist in previous runs, i.e. wrong paint, bad gearbox, faulty audio board , the list goes on and on.

The blue tooth control constantly goes in and out of functionality.

These are toy people at Lionel, not train people.

Having said that. I had less issues with my Fisher Price stuff as a kid.

@rplst8 posted:

That said, part of the reason they might have migrated to a new system was because of unpatched security flaws with the old website. There's no way for us to know for sure, but often it's security concerns that drive business decisions when it comes to websites and computer software.

I doubt I'd call it "secure".  Just hit ESC whenever you're viewing a parts expansion, suddenly the site crashes and presents you with the Oracle Netsuite login screen!

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Kind of concerning when a set I purchased from the 2020 Vol 1 catalog has not one replacement part, just an owners manual online. Noticed just recently some starter sets from 2021 have been added.  For the engines, the parts are all listed except for shells.  Guess if you need a shell, you are out of luck.

apologies for waking this complaint thread up.

I am sorta returning to the O-gauge world and I am reading and researching and ---- wow. The Lionel website really leaves me wanting. broken links a plenty, difficult to research into any older products, even modern ones and... well... I don't know where to start, maybe that's what is happening at Lionel too - they don't know where to start.
- disappointing.

Last edited by woodsyT

Very frustrating.  Where does one go for parts. I spent some time trying to find trucks for a legacy diesel GP35 last night and that was frustrating.  You type in GP35 and get everything but. Any help appreciated.

2012 catalog...

Cool. I didn’t know they ever made these. Interestingly they were listed as new tooling then. I wonder how accurate these were.

Here’s a link to the parts breakout. https://www.lionelsupport.com/...-Diesel-6131-6-38524

Thank you for the help. I am not sure how you tech guys can find these links but this was very helpful.

Bill,

I've posted two examples in the last several days.  Check these out:

     Fastrack and postwar milk car platform (/11/24/2022) | Scotie

     6-28069 Niagara smoke unit repair (11/20/2022) | JPThut

Since Lionel's new site came online earlier in the year it's been problematic, but not impossible.  It has been getting better, slowly, week by week, month by month.  Emphasize s-l-o-w-l-y.

Good luck with your search and let us know how your next one turns out.

Mike

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