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Hello everyone,

In July of 2020 I placed an order with Todd Architectural Models for two of their Cameron Apartments.  I followed up with them in September to find out when the buildings would be ready.  I actually spoke to someone who indicated that my building would be ready within the next month or so.  About 6 weeks later I started to follow up with them by phone and by email multiple times.  I have not received any response.  I have now had to dispute the transaction with Paypal because I am coming up on six months.  I really would love to get these buildings instead of my money back.  Has anyone dealt with them lately?

Thanks for reading!

Steven.

Last edited by Rich Melvin
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I ordered a building flat from him. After several promised shipping dates were missed I filed a PayPal dispute. About a week after I escalated the dispute to a claim I received a shipping notice. Received the flat about a week later.

Its a nice, well designed and constructed building. I just wish I didn't have to go through the hassle to get it.

Ken

His standard operating procedure is to take you money for a deposit and never come though  until you threaten action.  He does beautiful work though.

I ordered a custom warehouse structure from him to cover one of our control panels  Of course he took 1/3 of the price for a down payment  Eight months later I still didnt have the warehouse or any delivery date.  Filed a Paypal grievance and threatened him with bodily harm since he lives very close to me.  Got the warehouse two weeks later  When I posted pictures here on the forum of the completed warehouse four train friends contacted me and asked how I got delivery because he screwing them too  This is a pic of the warehouse in the rear

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So since I liked it so much I asked him if he would be interested in making a headquarters complex for the intermodal yard  He researched Maersk buildings and showed me a plan for the complex  Gave a price and indicated he wanted one third deposit  I told him in no uncertain terms that my reputation in the club is riding on him completing the project  He came with one of three buildings that is beautiful and has custom lighting that turns portions of the building on or off randomly.  Great I gave him the benefit of the doubt and thought he may be coming through  Its over a year now and I haven't even got an email about the other two thirds of the project  I keep telling the club dont expect to see those other two buildings and its a good thing we didnt give him any more money  I guess his concern for my reputation is non existent.

In february of this year I visited Cornerfield Museum in Ohio   They have the beginnings of a beautiful baseball stadium on their layout.  When I asked about the construction they told me a tale of woe about this guy from Jersey that is screwing them  They paid so much up front and then the guy wanted double the price after delivering the first section  I believe they may even be in litigation over it.  Sure enough it was our buddy Doug that was screwing them.

So the moral of these stories is   If he isnt handing you a completed building DO NOT give him a dime    He is a terrible businessman that lies like a rug about why he isnt delivering  I heard stories about floods, family sickness, shortage of materilas etc etc etc  Blah blah blah 

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I had a one year very unpleasant saga with Todd Architectural Models, aka Doug Pitney. After taking a 50% deposit he dodged all my phone calls, e-mails. On the rare time he did answer he claimed he was about ready to ship. Of course he did not.

I finally got my money back through a two pronged attack of a court action and intervention by the TCA on my behalf.   The encounter at York was memorable. The TCA rep had experienced the same behavior as when he tried to contact Doug himself.  Doug caved right away, and wrote me a check. He refused to acknowledge any wrong doing.   

By the way, on one of the many times I called and he did not answer, I called him again right away on my wife's cell phone. He picked up on the second ring. 

I agree that he may not have the best business model but his products are outstanding.  I showed his work to a friend who then ordered a long building front (one inch deep) with lights.  He ordered it in February and received it several weeks ago.  Like many of you, he became concerned after six months or so but is now very happy with the finished product!  

I have three of his fronts and they are unlike any of the other structures on my layout and were well worth the wait!  As I recall, he pretty much a one person show and may be doing the best he can.  I do not believe he is trying to take advantage of anyone!

I would suggest that if you like his products and the craftsmanship it displays and want to order one, you should do so realizing it could take up to 12 months for it to be delivered.  I have yet to hear of anyone being disappointed with the items they received from him.

Happy railroading,

Don

How big is the market for this type of work?  I know there are model shops that specialize in architectural models for commercial developers that can be in the tens or hundreds of thousands of dollars.  Then there's the kit buildings and prefab buildings that go from fifty bucks to a couple hundred bucks.

Is Todd Architectural Models providing something between?  Custom-built fairly detailed models for the consumer market?  So I'm guessing maybe up to a couple thousand bucks for an average 24" x 24" size?

I'm only asking because we have significant model-building capabilities in-house at our company, but we have historically only served the amusement park industry on projects that are contracted commercially.  The amusement business is on a complete spending freeze from Covid, and our scale model building is essentially sitting idle.  MAybe a chance to fill some of that demand without some of the hassle that you guys are seeing?

Jeff

@Todds Architectural Models

I see by his page he was on today.  I have admired his works but there seems a lot of issues from people on OGR with really good reputations.  So Doug, I think it would be only right for you to respond here.

While I know OGR isn't liable for his business practices, I do believe that by accepting his money and promoting him as a sponsor there is some responsibility on the part of OGR to take action on this.  Accepting sponsorship and promoting a business is a kind of endorsement.

How big is the market for this type of work?  I know there are model shops that specialize in architectural models for commercial developers that can be in the tens or hundreds of thousands of dollars.  Then there's the kit buildings and prefab buildings that go from fifty bucks to a couple hundred bucks.

Is Todd Architectural Models providing something between?  Custom-built fairly detailed models for the consumer market?  So I'm guessing maybe up to a couple thousand bucks for an average 24" x 24" size?

I'm only asking because we have significant model-building capabilities in-house at our company, but we have historically only served the amusement park industry on projects that are contracted commercially.  The amusement business is on a complete spending freeze from Covid, and our scale model building is essentially sitting idle.  MAybe a chance to fill some of that demand without some of the hassle that you guys are seeing?

Jeff

Based on what I see, there is a decent call for this type of work.  Looking at the price that TW and Todd get's for there work and the fact people are purchasing these items leads me to believe there's certainly a market.

Doug Pitney/Todd Archetectural makes promises and breaks them.  He does not answer his phone when he recognizes your i.d.; and, fails to respond to voice messages or emails.

Only when I threatened to take my dispute to TCA did he fall all over himself to do what was promised in the first place.

I agree with TexasSP's suggestion:  OGR should drop him as a sponsor given his widespread, longstanding, mistreatment of forum members. 

I am obviously having an issue keeping up with the individual semi-custom orders that I have strived to develop. For those that still have orders with me, please reach out to me directly ASAP so that I can get them fulfilled. The shop number is (973) 507-4072. Thank you for your patience and I look forward to having the telephone ring off the hook.

Last edited by Todds Architectural Models

A good barometer of a company has always been how they treat those with smaller orders as compared to those with large orders.   If you're on this forum you are probably aware of both our layout and the Cornerfield Museum layout - our orders were substantial and upon successful completion the possibility of repeat business would have been high.  Additionally, our layouts provide an opportunity for hundreds of people to see his creations at any given show or day.   If we get this type of service it should speak volumes to everyone.  His loss.

-Greg

I would like to add something here. In my situation I mailed him a $50 check for a building front that he had on display at the NJ Hi-railers. Total cost was $125. At York Doug told me I could get the entire building for $250. I really liked that idea so I immediately gave him $100 cash. He didn't give me a receipt which was a mistake on my part as I should have asked for one but when this thing came down to it and the TCA contacted him he could have lied and said I never gave him the additional $100. I had no proof that I had given it to him but he did not lie about it and he sold me the building for the agreed upon price (when I picked it up I paid the final $100). I am not trying to defend him. Just stating the facts. I can't explain why he treats his customers this way. To me it seems to be counter productive.  Every time I talked him he appears to be pleasant and he does not give off the vibe that he is trying to screw people. That being said I will still buy from him but like Ben I will never prepay. It has to be that I give the money and he gives me the product right then and there.



One other thing: IMHO the building I got from Doug should have easily cost $100 to $150 more. It is that good looking of a model.

I appreciate the criticisms and am deeply sorry for issues that have come about by my lack of performance. I will take issue with Cornerfield Museum because that is a personal contractual matter associated with scope of services associated with fee. I expect that my lack of performance will cause pause for either existing or potential customers, and I will do my best to reverse the duly earned negative feedback expressed here.

If you would like to express interest in one or more of our models, please call the shop to discuss details, expected performance and delivery date. I do take pride in the creation of a product line that is semi-custom or can be evolved into a solution that fits your need. As suggested above, no payment will be expected until the completed model is completed for shipment.

How big is the market for this type of work?  I know there are model shops that specialize in architectural models for commercial developers that can be in the tens or hundreds of thousands of dollars.  Then there's the kit buildings and prefab buildings that go from fifty bucks to a couple hundred bucks.

I'm only asking because we have significant model-building capabilities in-house at our company, but we have historically only served the amusement park industry on projects that are contracted commercially.  The amusement business is on a complete spending freeze from Covid, and our scale model building is essentially sitting idle.  MAybe a chance to fill some of that demand without some of the hassle that you guys are seeing?

Jeff

Jeff

In my opinion there is a substantial size market for this type of work.   By "this type of work" I mean buildings, particularly flats and shallow depth buildings of warehouses, manufacturing facilities, freight stations, transfer/storage facilities, etc.  Dimensions could be 24-30" wide, and 10 to 25" tall.   These could be background buildings to cover a wall, or possibly shallow relief buidlings that could accomodate a track going into it. Right now the only trustworthy game in town is TW Trainworks.  They are good and reliable, but most of their buildings are kits, which some may not have the time or inclination to deal with.  Also, we need different architectural styles.

You may be aware, but I model in O Scale 2 rail. Although the 2 rail market is smaller, I submit the need for such buildings by 2 railers would only make the market larger!

I hope you do enter this market!

To give you an idea what I am talking about, I will be happy to send you the plans I drew up for the building which Doug took a deposit for and never built  My e-mail address is in my profile

John

Last edited by John Sethian

Okay, I haven't experienced what others have here, and can't comment to that.  How they proceed in the future is up to them.

However, I think it says a lot Doug came on here and has responded.  I also recommend if referring to a forum sponsor with a complaint that one should also include @ and the sponsor's screen name like I did so they are aware and have opportunity to respond in kind.  There are always at least 3 sides to any story.  This is not discounting anyone's current and previous issues.

I take no issue and have no disagreements with the complaints made in this thread and people's opinions or actions with regards to them.

Over the years I have purchased many flats from Todd Architectural Models.  Doug does amazing work.  While I have not had the issues that some have spoken of here, I've had orders take some time to get completed.  Having visited his shop on several occasions he always showed me the what he was working on.  The shop was always full of buildings being constructed and painted.  Doug always followed through with my orders and was honest in the transactions.  



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OGR Publishing, Inc., 1310 Eastside Centre Ct, Suite 6, Mountain Home, AR 72653
330-757-3020

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