I just got off the phone with Jeff as I placed my order, he is the best!!! But he told me that this is the busiest he has ever been, Said he had 30 phone orders today, He has been getting up to 40 per day and had to hire a helper. This pandemic has all us guys home working on trains. Its not just us, many repairmen from stores are placing orders. I am so happy for him, he is the nicest guy. I just am finding it so fascinating that he is basically doing 150-175 orders a week for the past few months. I though it was just worthy of discussion.
Another sales related story:
I called a dealer Saturday to order an MTH item. He said ever since the closing announcement, the orders for MTH stuff have been through the roof. So I guess some folks are getting MTH stuff while they can.
Jeff Kane deserves all the kudos he gets.
Always had great service just call and if he has it it is out the door the next day. Thank You so much for your great service.
Jeff is fantastic to deal with.
Great guy in the corner of the orange hall if i remember correctly
I found Jeff's website looking for parts for an old ZW, I was really surprised at the availability of the parts I was looking for, his shipping was extremely quick as well.
Always helpful excellent service over the years.
Jeff is great, been using him for years. I email him my order and he returns email with cost and ships parts. Can't be any easier! Lenny J
It just shows that there alot of trains out there and guys are having fun running and repairing.
Jeff is easy to deal with and provides great service. I refer people to him and Bill at S&W all the time. They are both two of the best.
I recommend Jeff for his well stocked inventory, reasonable pricing, quick shipments, customer service and personality.
Very easy to deal with, I have often tried to explain what I need and he listens until we both know what I need.
I agree with kudos to Jeff Kane. Always very helpful and quick to ship. His love of trains is obvious.
Jeff is my go to guy for parts. Hands down great service & fast shipping every time I deal with him.
Agree with all the above....stay safe all,better days are coming....
I have been buying parts from Jeff for many years. He has an excellent inventory, he’s extremely helpful and he ships orders normally the next business day. He is definitely the number one parts supplier in our hobby.
Jeff is extremely knowledgeable and will direct you to the right part or technique to fix your train. I have used his parts service with great success. I highly recommend him.
Yep, My local hobby shop has told me the same thing. They've been extremely busy since mid March, he was open for curbside pick up.
Jeff Kane is a class act.
I am a fan of Jeff as well. Very friendly and helpful.
I have been doing business with Jeff for about 15 years. He is great!
I think he has a larger customer base than the manufactures themself's.
Based on this thread I decided to be a first-time customer for Jeff Kane.
On-line order acknowledged VERY quickly (he replied he was working into the evening!!). Received the package in under a week (NY to MI), first class (very acceptable shipping charge). Everything packaged like it came from the U.S. Mint!
I WILL be a repeating customer, for sure!
...All of which is in the perspective of having earlier tried to contact two parts sources located more locally using their website info.....and never getting a reply.
This is how you run a successful business! A very stellar event in this pandemic time......just what I needed!
Thank you, Jeff!!
first time I"ve heard of him, does he have a web site?
I have been a customer of his for 19 years, Feb 2001. He is great, plain and simple and I have learned so much from him.
Jeff is a class act. I never go anywhere else unless Jeff doesn't have it!
Great minds think alike. Totally agree with all of the compliments about Jeff.
Hands down Jeff is one of the best in the business!! Could not ask to meet a nicer person. Lionel parts and service could sure take a lesson from Jeff on how to treat your customers!!