Not a happy camper.

Just tested my Alco ABA back from Lionel. The lead A unit has no working headlight, number boards, or MARS light. Yes, I reset it, they don't even turn on with track power so it's either a crimped wire or the tech didn't reconnect the lights. The cab light does work.

 

 

BNSF-Matt posted:

Not a happy camper.

Just tested my Alco ABA back from Lionel. The lead A unit has no working headlight, number boards, or MARS light. Yes, I reset it, they don't even turn on with track power so it's either a crimped wire or the tech didn't reconnect the lights. The cab light does work.

 

 

Hang in there Matt.  I rec’d 2 sets back.  The trailing A of one had to go back.  It wouldn’t recognize it.  Hopefully I had the only re-return.

Bryant

TCA 18-73717

Thats why people are so reluctant to send stuff in, it comes back in worse condition than when it was sent in. 

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BNSF-Matt posted:

Not a happy camper.

Just tested my Alco ABA back from Lionel. The lead A unit has no working headlight, number boards, or MARS light. Yes, I reset it, they don't even turn on with track power so it's either a crimped wire or the tech didn't reconnect the lights. The cab light does work.

 

 

Guess that line about testing each locomotive for hours is BS, wouldn't they have noticed that ?

tom21pa posted:
BNSF-Matt posted:

Not a happy camper.

Just tested my Alco ABA back from Lionel. The lead A unit has no working headlight, number boards, or MARS light. Yes, I reset it, they don't even turn on with track power so it's either a crimped wire or the tech didn't reconnect the lights. The cab light does work.

 

 

Guess that line about testing each locomotive for hours is BS, wouldn't they have noticed that ?

The enclosed letter literally states "tested all functions and ran for 1 hr"

trnluvr posted:

Matt,did you try aux-2 or go into the lighting screen and see if they were toggled off?

Doug

I did, and really wish it was that. I did a fully factory reset on it as well. I also found a nice little paint scratch above the number board (you can see it in the photo).

I will call Lionel tomorrow and get a new RMA. I'm really at a loss for words at this point.

IMG_0805

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BNSF-Matt posted:

Opened the Alco up and reattached the leads to the front board and it's working now.  I have UP yellow paint for the scratch. I really didn't want to send this back again. Crossing my fingers for no more issues.

You were lucky Matt.  I tried that with mine.  No such luck.  It went back a couple of weeks ago.  It was my NYC.  MY UP came back fine with no scratches.

They are beautiful when they are running.

Bryant

TCA 18-73717

If you can just touch up the scratch yourself do it. Speaking from experiance someone is just going to blob paint on there that may or may not match

Surefire posted:

If you can just touch up the scratch yourself do it. Speaking from experiance someone is just going to blob paint on there that may or may not match

Thank you Surefire, I have some TCP-026 UP Armour Yellow touch up paint so I'm going to do a couple tests before I apply it.

Got home from a business trip last night and found my PA/As and PA/B had returned from Lionel service.  Will fire up later, but got a chance to open the boxes.  I have a question - I thought only 1 on the 2 PA/A units (the lead unit) is supposed to have little people in it?  Both the A units I received now have little people.  This shouldn't be ... right?    

PJB posted:

Got home from a business trip last night and found my PA/As and PA/B had returned from Lionel service.  Will fire up later, but got a chance to open the boxes.  I have a question - I thought only 1 on the 2 PA/A units (the lead unit) is supposed to have little people in it?  Both the A units I received now have little people.  This shouldn't be ... right?    

Lionel always puts people in the A dummy units.

Rod Miller

Lionel didn't put figures in the unpowered tmcc stuff.

" No matter how far we travel, the memories will follow in the baggage car."

OK, now here's my tale.  My Santa Fe had the original "loosing ID" issue so it went in right away.  Got it back quickly, great!  Powered it up, now it would not even take a loco ID at all.  Called and they said try the universal #99.  Did that and #1.  Both worked, still nothing else.  Back in it went.

A couple of days before leaving for York I got a call from Lionel Customer Service.  "I have bad news for you"  They had (finally) gotten around to my unit and found FedEX had crushed the box (it was even in the original Lionel outer carton).  It was destroyed and Lionel has no more in stock.  A refund will be sent.  Oh, and by the way, we only send them out on a quarterly basis, so it will be December before you get yours.

So, a call to Charlie Ro where I bought it, sorry no more in stock.   The same with Trainworld.

Well, I am going to York, so I will check with the dealers there.  One after another, "sorry don't have one".  Last stop was at Nassau Hobbies.  "Do you have one left?"  Answer, "turn around and look".  They had just set an ABA on their table!  And it was on sale!  It only lasted there about 30 seconds as they started reboxing it up.

After telling the good news to my wife, her reply was  "how do you know it will not have the same problem?" And of course, with my luck it will and we will start over with Lionel.  

But right now, let me enjoy my delight in finding a replacement.

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