Matt, my lead A unit stopped working as mysteriously as it started working.  Both B units and the A unit w/o voice, are working.  There is no way around this, we need a serious fix from Lionel.  Unfortunately, Lionel is not responding to any of my inquiries.

Pennsyforever

pennsyforever posted:

Matt, my lead A unit stopped working as mysteriously as it started working.  Both B units and the A unit w/o voice, are working.  There is no way around this, we need a serious fix from Lionel.  Unfortunately, Lionel is not responding to any of my inquiries.

Pennsyforever

Lionel won't be issuing RAs for at least a couple more weeks. Everyone is going to have sit tight for a while before this problem is addressed.

Pete

This is the response from my retailer—

We have been in communication with Lionel regard this problem.  It appears that the
main board has to be "reflashed" to correct the problem.  Lionel is handling this
directly, they will issue a call tag to pick it up, fix it and return it to you at
no cost to you, you should call their Customer Service and they will arrange this
for you.  They may be closed for the 4th of July holiday so you may not get them
until the 8th

Thud......., that’s the sound of a white towel being thrown in the ring.   Just like Matt, it happened to me last night and I reprogrammed a both A units to get it running.  I hope shipping is kind when Lionel fixes it.  They are beautiful locomotives. 

Bryant

TCA 18-73717

If Lionel is going to pay all shipping and get it fixed than I'm happy with that. I have plenty of other engines to run in the mean time. These Alco's are quite superb as far as sound and looks go. I'm still really happy I was able to pick them up.

I may have mine shipped back for free just to have them double checked. Although,  I would bet a pitcher of beer its something more than just a board reflash.

J Daddy posted:

15616032019221008602489

Ok. Day 7... still running ok. No ID issues.

Did you get a chance to paint that ladder yet?

Bryant Dunivan 111417 posted:

Thud......., that’s the sound of a white towel being thrown in the ring.   Just like Matt, it happened to me last night and I reprogrammed a both A units to get it running.  I hope shipping is kind when Lionel fixes it.  They are beautiful locomotives. 

Yeah I’m ready to go for the return trip to North Carolina too, but dreading what could happen to these beauties in shipping. A large part of the appeal for me is the physical appearance and that’s what often takes the hit in shipping. But mine have so many more  problems than the rest of you guys that I really need to bite the bullet.

pennsyforever posted:

This is the response from my retailer—

We have been in communication with Lionel regard this problem.  It appears that the
main board has to be "reflashed" to correct the problem.  Lionel is handling this
directly, they will issue a call tag to pick it up, fix it and return it to you at
no cost to you, you should call their Customer Service and they will arrange this
for you.  They may be closed for the 4th of July holiday so you may not get them
until the 8th

Boy that’s going to be one busy email account come July 8th. 

Good luck to everyone here on getting a successful resolution.

pennsyforever posted:

Matt, my lead A unit stopped working as mysteriously as it started working.  Both B units and the A unit w/o voice, are working.  There is no way around this, we need a serious fix from Lionel.  Unfortunately, Lionel is not responding to any of my inquiries.

Pennsyforever

Pennsy Lionel is in the process of moving their entire service department from one building to another. I’ve been speaking to Dean about it...big job but they are almost there. Be patient and he will make this right.

James, 

Yes. Ladders are painted. Model masters dark gull grey with a smidge of black is a close match. 

Last edited by J Daddy

Ok so I was on vacation when my Santa Fe's arrived and I read some of the problems while out of town. I was about to order a set of UP when I started reading this information. Now I am afraid to open my Santa Fe. Is it ALL PA's that are having a problem and "All" will need to be sent back or is it random?

Home of the Texarkana & East Texas Railroad (Cotton Belt,

Texas & Pacific, MoPac, KCS, and T&NO)

Last edited by Blue Streak
gunrunnerjohn posted:

Well, if it's really programming as Dave stated, I suspect all of them would have the flaw.

I agree with John.  By the nature of the process "Garbage in, Garbage out".   Programming is great when right (100%).  Not so great when wrong (100%).

Let's hope the Challengers are fine.  There will be a lot of ALCOs on Big L Workbenches.  I understand from Steve Nelson, Challengers have shipped and on their way to him.

Bryant

TCA 18-73717

I was informed to call back after the 8th as when I described the issues which was a couple of weeks ago now this was considered new issues with these new units.   Have the NYC set and the second A unit cab lights lit and could control smoke levels from remote but that was it.   Just boxed it back up and send back when I get the RA.  

They are fantastic looking and the one working unit sounds & works great but does not look so great by itself.

Was going to get the B unit and thought of another but will wait and see how this works out.

I don't know if  believe that the issues with these are just programming. After cleaning the contacts on my run/prgm switch my faulty A unit has been 100%. Powered up/down several times and also let it sit several days and then turned it back on and have had no issues with it remembering who it is. Hopefully it stays this way. Even if it does need a reflash, I won't be sending mine in unless it quits again.

Last edited by Surefire
Surefire posted:

I don't know if  believe that the issues with these are just programming. After cleaning the contacts on my run/prgm switch my faulty A unit has been 100%. Powered up/down several times and also let it sit several days and then turned it back on and have had no issues with it remembering who it is. Hopefully it stays this way. Even if it does need a reflash, I won't be sending mine in unless it quits again.

That is correct. Testing quite a few of these now and there seems to be 3 or 4 failure modes. Flashing the chip is only one of them.

I guess no news is good news now on these BTO locomotives. Hopefully the switch contacts is the issue. I would rather not ship my Santa Fe PA's (shipping carton #69 I might add) back.

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