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I placed an order, technically 2 orders, around 1:00 AM (yes AM) Sunday morning. I had repeated problems with an order over $100.00 . So, I split it into two orders. Both orders indicated they were accepted. The single, over $100.00, order allowed me to input address info. I clicked Next (or continue or whatever) and got taken back to the intro parts screen with nothing in my cart. As long as Lionel has been doing this and at least the last 5 years (approximately the number of years I’ve ordered stuff) I don’t understand why they can’t make this run smoother. It seems something flakey happens every year. I was in the computer biz for 40 plus years and rarely put stuff out that didn’t work. Further, a lot of that was in banking and customers get REAL cranky when they can’t get their money.

Steve

”nothing is fool proof. Fools are to ingenious.”

As long as Lionel has been doing this and at least the last 5 years (approximately the number of years I’ve ordered stuff) I don’t understand why they can’t make this run smoother. It seems something flakey happens every year. I was in the computer biz for 40 plus years and rarely put stuff out that didn’t work. Further, a lot of that was in banking and customers get REAL cranky when they can’t get their money.

I think the issue is simply that Lionel is unwilling to fund a parts ordering system that only gets peak traffic once a year.  Having the capacity to deal with the crush of traffic that only happens once a year sit idle for the rest of the year is probably fairly expensive.  It's the same issue that shipping companies face every Christmas season when suddenly there are mountains of shipments.

@SandJam posted:

I have notice that there are fewer and fewer parts for newer engines, sometime none at all.  Is Lionel not stocking parts anymore like they used to?   I have a Legacy engine from 2019 Catalog (NYC Hudson), yet is only show like 3 parts for it, just receiver and Bluetooth boards, no actual engine parts or smoke unit parts, especially in this model with the tender feature.  I have the last Reading T-1 and that does not any parts.

Is is just older parts?

Attempted to order parts for a 2019 engine. There are no parts breakdown available to order parts on any model of that engine even produced up to today. Called and was told they couldn't help as they have no breakdowns available. Didn't order anything.

Last edited by BobbyD
@zhubl posted:

Just got off the phone with Aaron he said they are working on seeing what happened to the system and once it’s back up and operational they plan to extend the sale. Glad I wasn’t the only one 😅

I hope so, cuz Heather doesn't seem to agree - this email was sent to me via Talk to US today at 10:54am;

Good morning,

Unfortunately, we are not able to extend the parts sale at this time.

We apologize for any inconvenience.

Thank-You,

Heather



Maybe Aaron can change her mind

George

@GeoPeg posted:

I hope so, cuz Heather doesn't seem to agree - this email was sent to me via Talk to US today at 10:54am;

Good morning,

Unfortunately, we are not able to extend the parts sale at this time.

We apologize for any inconvenience.

Thank-You,

Heather



Maybe Aaron can change her mind

George

Things may have changed from the time I talked with Aaron Monday. I really hope not like most those last few hours Sunday night were my only free time and feel pretty left out over a site crash issue

Spoke with LIONEL earlier today to check on my order--it's fine; parts should ship tomorrow.

But I asked about extending the sale and was given a firm "NO."  Disappointing to say the least.  Like others, for months I kept a running parts list for projects which grew to $400+ after the discount and I'd be furious if it wasn't honored because of LIONEL's computer problem.

@Pingman posted:

Spoke with LIONEL earlier today to check on my order--it's fine; parts should ship tomorrow.

But I asked about extending the sale and was given a firm "NO."  Disappointing to say the least.  Like others, for months I kept a running parts list for projects which grew to $400+ after the discount and I'd be furious if it wasn't honored because of LIONEL's computer problem.

Sure am.

I even have screenshots of my order in my cart time stamped and the error screen as well.

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