So I'm just now receiving a few items from the 2020 catalogue and prior to this have bought my share of items over the last 15 years. Is it just me or is Lionel packaging of their products gone completely down? My recent Vision Baggage car purchase arrived with not only a damaged product but damaged internal packing materials. Its obvious our "friends" in the shipping cycle somewhere dropped this guy but the outer package shows virtually no damage. Upon opening, the plastic packing was shattered on one end and some visible damage to the car. Upon further inspection, the coupler on one end is jammed very badly to the point I just shoved it back in the box and called Charles Ro. CR happily took my return.
We used to get heavy shipping boxes on the outside and a high end box containing the product on the inside, well packaged and padded. I've used my old packages to ship my items back and forth when needed for service. Today's container I would not ship anywhere and opt for something more substantial.
On top of the fact that Lionel has doubled, tripled, quadrupled prices on their high end items in the last 15 years is one thing. The fact they now package them in JUNK is pathetic. Come on Lionel! Clean this up. The containers you are packaging with are PATHETIC!
Anyone else have an experiences to share? Maybe Lionel will hear the customer on this one.