MENARDS #2794433 Oak point Nuclear Power Facility / STOPPED Oscillating / Under Warranty ????

Perhaps checking with Menards to see if there is a warranty might be a place to start.

I don't have a Contact Number or E-Mail Address for a Warranty (Customer Contact)  on their Train Goodies. Any help would be appreciated !!!

You go to their website and click on help and they have a list.

Thanks Don,

Will try that today !

Fredstrains

It would probably be a good idea for Menards to include a sheet of paper stating the warranty and a phone number for service in all train items.

@Fredstrains, email Guest@menard-inc.com and let Ray know what is going on with your nuclear plant. He should be able to help.

Thank you,
Mark the Menards Train Guy

An E-MAIL was sent out today, will see what happens!

THANK YOU Menards for the response!  Looks like someone from "MENARDS" is current on the OGR. Looks like you are on top of responses on OGR regarding your O Gauge Products. I have several of your Buildings and many of your Cars & Trucks. This is the first time I have had any kind of problem with any of your Products!!

Thanks again!

I will post the outcome on OGR!!

FREDSTRAINS

Surprising...when they sent be broken items..buildings...several years ago they replaced them with even more badly damaged items.  When I informed them of this  I was told that there is a "restocking fee" of 15% for correction and I pay shipping back.  Horrid customer service.  No Menards...ever for me....I have an aversion to smug organizations and Chinese junk.  Probable just me but I do not get the affinity to this company.  Poorly made items and awful customer service.  Just my opinion and experience.  I respect others opinions on this company.

Dr John Sherwood

Peyton, Colorado

Let’s wait to pass judgement on Menards! This is not a complaint POST! All I was trying to do is see if someone had a Contact for them regarding my Issue! Thanks 😊

UPDATE,

I did get in touch with someone from Menards. The MENARDS Train Guy gave me a e-mail Contact listed above! They said there was no Warranty on Lighting. I explained the LIGHTS inside and outside were fine, it was the OSCILLATING Unit inside that stopped OSCILLATING. Waiting for reply now. I would like a replacement unit or replacement motor (That drives the Oscillating Glass) inside.

FREDSTRAINS

Does Menards have any parts lists or diagrams?  Did you open it up and look inside? Given that it is over a year old, I suspect any warrantee it may have had is expired. If you know exactly what is broken, sometimes you can source the part from the web.

Chris

LVHR

I don't think it is over a year old, but don't have a copy of the Invoice so cant be sure.  I hate to spend another$100.00 to replace that ONE function of the UNIT!

FREDSTRAINS

Had the same issue…mine stopped oscillating also….but figured the warranty expired…..ended up taking mine apart and added the parts to another Menards nuclear power plant as to make the plant larger…..just a thought if they do not replace yours….

-Pete

johnshorse - it's unfortunate that you have had this experience with Menards.  I have purchased so many train related items from Menards that I lost count a long time ago.  I've had nothing but excellent customer service from them, including the ONE item received broken tha was replaced with new plus a bonus item for my troubles.  The best customer service I've ever received, and all of their items are working perfectly after many years.  That's been my experience with Menards and their products, including my current Santa Fe FP7.

Ron

After conversing for several days with Menards regarding this issue:

The only way it can be resolved is to purchase another Unit  ( @ $99.95 ). To have it replaced I have to present a Receipt to substantiate the Purchase Date. I was told yesterday that Lights & Motors in Accessories are only guarantied for 90 Days.  I know its been more than that, so will order another one. Hope this helps anyone wondering about their Warranties!!!

FREDSTRAINS

So what part actually failed? Circuit board? Moving part? BTW, I'm not surprised about the warranty period.

Chriis

LVHR

And if you paid with a credit card or on.line, wouldn't you have a record?

Credit card companies have a "free" warranty program on most purchases for thief or breakage.

I was able to get a $500 refund from visa for a box stolen by a porch pirate.

Worth a try, the worst they can say is no.

If it's just a motor why not try to replace it?  it would be a lot less than an new one