Milwaukee Road Colombian Passenger Set - Sooo Close

Got the Milwaukee S3 Hiawatha loco this summer; figured I would get two 2 pack passenger sets to match.  The Coach and Baggage 2 pack showed up today from Charles Ro.  So close but no cigar.
The coach, 6-85350, was perfect out of the box: perfect finish, no scratches, couplers work; no flaws in the truck suspensions; wheels turn freely; trucks swivel freely, no loose figures.

The baggage car, 6-85349, - not so much.  Perfect finish.  BUT, one truck had a suspension component laying in the box - easily snapped into place.  One truck does not swivel freely.  Worse, each truck had one end of the lead axle detached from its bearing and laying in the assembly.  The truck structure seems to be of a sheet metal where the siderails are bent inward to contain the axles; don't remember the Polar Express heavies being made this way.  Looked closer, and it looks like some factory worker took a shot at fixing the problem by attempting to bend the siderails outward to slip the axles in place but didn't succeed.  And from Walter Cronkite: 'That's the way it is'.   

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RickM46

And now it starts.

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Normally, if this was a defective locomotive, I would send it to back to Lionel.  Now, I am considering my options.  Has anyone bought stuff from Charles Ro and then asked for an exchange on a defective product?  Has anyone gotten parts sent from Lionel under warranty so that you could replace the parts?

RickM46

And now it starts.

Argh!!! I hear your pain.  Good news is you can get parts.  When I saw them released in the catalog I passed. I wanted a paint scheme closer to what I saw in Montana below:

BTW - what is going on with their paint colors? That burgundy looks like its got a lot of purple in it?

I would call the Lionel Part Service, they have been very helpful.

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TCA Number 16-71884

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RickM46 posted:

Normally, if this was a defective locomotive, I would send it to back to Lionel.  Now, I am considering my options.  Has anyone bought stuff from Charles Ro and then asked for an exchange on a defective product?  Has anyone gotten parts sent from Lionel under warranty so that you could replace the parts?

Yes and yes on both questions. Just call and talk to both parties. They both were very good about it. The parts from Lionel I had to wait a few weeks as it was a new product and they were waiting for parts.

Did some research and found that the new coach and baggage cars are not on the Lionel parts website yet.  However, the trucks they use are common to past Milwaukee passenger cars and also on the old and new Polar Express cars; so, there should be no problem with parts if I choose to have the trucks replaced.

RickM46

And now it starts.

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