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received a email from them today on this subject.  This is what they said.

 

Dear Gary,

 

Thank you for your online submission regarding the status of your subscription to one of our E-Newsletter publications.  We certainly appreciate your interest in our products and look forward to your continued support of M.T.H. Electric Trains.

 

In reviewing your subscription, we can confirm that you initially signed up for the weekly O Gauge Newsletter seven months ago.  However, your account was listed as inactive for reasons unknown.  Consequently, the e-newsletter service we utilize doesn't show any of the messages we've sent out since you signed up ever being delivered to the email address Glevite@innodynesystems.com.

 

We have reactivated your account and you should begin receiving regular weekly newsletters beginning on Wednesday, November 18.

 

In the meantime, the link below is this week's edition.

 

http://mthelectrictrains.activ...mp;c=1208&m=1514

 

Again, thank you for your interest and continued support of M.T.H. Electric Trains.

 

Sincerely,

 

M.T.H. Customer Service

The response above, from MTH to Gary, is very instructive of a common bulk e-mail delivery problem that is only partly the senders issue.

 

The first step causing this problem is your own e-mail delivery service, whether it be Comcast, AT&T, Verizon, etc.  For some unexplainable reason, the delivery service screws up and bounces the MTH e-mail back to the sender saying the address you've used for years is invalid or no good.

 

The next step is that the bulk e-mail sender processes all these "returns" and sets up a black list that now includes your valid e-mail address.  So, the next time MTH tries to send it to you, the black list prevents yours from leaving as a cost-saving feature for the sender.

 

When we and MTH try to resolve the problem, we want to use the same "invaild" address because we know its good.  Unfortunately, it must take an Act of Congress for this to work because the bulk e-mail senders black list never seems to be fixed.  The only way I've ever been able to resolve this issue is to sign up again with the e-mail sender using a different e-mail address.  The easiest way to do this is to use an "alias" if your e-mail delivery system permits it.  If not, you may be SOL.

 

I know this from my experience last year when I went on a 10 day vacation and never checked my e-mail.  My reward for this disloyalty was being kicked off several computer related e-mails that I liked to receive, and the only way to get back on was what I described above.

 

Good luck to those of you with this problem.

Chuck

You know.... wouldn't the simplest solution be for MTH to post their newsletter or updates on their website for the entire model railroading public to read?

All MTH has to do is create an MTH "News Letter" link on the header of their main website page.... like this one

Click on the link "News Letter" (4th link from the left of the header) and MTH saves themselves of sending it, and allows everyone to view it.

Here is a much larger view than the one shown below:

http://postimg.org/image/tdbqjg44t/

Last edited by riki

I have been in touch with MTH a few times about this problem. This is the latest response:

 

Dear Watson,

Thank you for submitting an online request regarding non-delivery of M.T.H. E-Newsletters. Please accept our apology for any inconvenience this matter may have caused.

 

We've had some complaints the past few weeks from other subscribers regarding the same issue. Our records show that the messages are going out to the addresses that are complaining. We forwarded a sampling of those addresses to the service we use and they also reported that the messages were going out.

 

In your case, the email address ......... was sent a newsletter as recently as today, November 12. The system also indicates that messages have been sent under this email address back through was October 21, 2015. None of the messages since October 21 are being reported within the system as being opened, only that they were delivered.

 

At this point, we believe the messages are getting flagged by the subscribers' email or their ISP and sent to junk or spam folders. This would explain why they are unopened. Have you checked your spam and junk folders?

 

In addition to checking those folders, I'm going to send you a message to the ......... account directly from within the newsletter service application. If you receive that message, please forward it back to me at andye@mth-railking.com. Receipt of such messages into your account will indicate that you are getting regular email messages into your Inbox and that the likely cause of the non-delivery of the newsletters rests in your spam filters. Those filters are flagging content within our newsletter they deem as spam.

 

Although we create our newsletters using known best practices to avoid flagging by spam filters, in some cases the filter sensitivity is set too high to avoid flagging. Typically these filters can be managed by you or your ISP (in your case comcast.net). Once a newsletter is flagged as spam, subsequent messages are almost always flagged as spam as well. Usually you can manage the filters to ignore spam filtering for known email senders (ie: sales@mth-railking.com).

 

Again, we're sorry that you haven't been receiving our newsletters. Please forward the direct message I'm sending to you from the newsletter service. The Subject will be Test Message For Watson Major.

Sincerely,

Andy Edleman Vice President - Marketing M.T.H. Electric Trains

 

Last edited by NCT
Originally Posted by superwarp1:

Ive tried my work email and home email accounts to get these emails.  I check both junk folders often for emails I may want to save.   I'm still getting nothing.  So with that said oh well.

 

one last thing. Why doesn't MTH post them here?

Since MTH is not a Forum Sponsor, they probably couldn't do that.

Last edited by Hot Water

After reading the post above from NCT, I found some of my missing MTH newsletters in my online mail junk folder. It's supposed to forward the junk to my inbox and add 'Spam' to the header. I have never received an MTH email with 'Spam' in the header (even when they were still being delivered to my inbox) so the webmail wasn't a suspect until now. Obviously something wrong somewhere?

 

I selected all MTH messages and marked them as being 'Not Junk', we will see how that goes and I will keep watching it? There was one funny thing I noticed about all this, I have Time Warner internet, there was email from Time Warner in my webmail junk folder as well. So they are even marking their own email as junk. Guess nothing is fool proof? We signed up for Google Fiber when ever it is finished, hopefully that problem will be solved soon.

 

I also thought MTH was a forum sponsor, weren't they at one time? Also had not realized they had stopped all print advertising?

Last edited by rtr12

Yes - I to have noticed that Mikes Electric Trains has stopped all print advertising in all the major model railroading magazines. A long with the Forum.

     I have been looking for there emails and advertising, because I want to see how they are presenting a very new product this week. WiFi APPS and WiFi Module.

The only person that is promoting this is some of the Hobby Shops and Barry.

     Looks like a new business plan.

     They have been doing some stuff on their You Tube Channel for the Halloween Train and that sold out.

Gary 

• Cheers from The Detroit & Mackinac Railway, “ A Toy Train Layout”




quote:
I have Time Warner internet, there was email from Time Warner in my webmail junk folder as well. So they are even marking their own email as junk. Guess nothing is fool proof? We signed up for Google Fiber when ever it is finished, hopefully that problem will be solved soon.




 

I don't think all the glitches will be gone from email for a long time to come.

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