MTH Parts Midge is BACK!

I just wanted to let everyone know, I talked with Midge at MTH today. She is in the process of returning everyone's phone messages that were left. She did in fact have family medical issues (not her). She is back on the job, but will be in and out over the next few days finalizing the medial stuff for the family members she has been dealing with, but she is back.

 

I asked her about the website shipping and not having the option to use USPS. She said she has no control over that. You have to call in to get the cheaper rate. I did order the 2 tethers I needed and paid the $28+ dollars for the Fedex Ground shipping. When I received them...They came USPS Priority Mail. The box said 4 oz. for the weight. Hummm, don't think it costs $28 for USPS shipping on 4oz.

Chris

Original Post
Jayhawk500 posted:

I just wanted to let everyone know, I talked with Midge at MTH today. She is in the process of returning everyone's phone messages that were left. She did in fact have family medical issues (not her). She is back on the job, but will be in and out over the next few days finalizing the medial stuff for the family members, she has been dealing with, but she is back.

When the heck is MTH going to get Midge some help!!!!!

superwarp1 posted:
Jayhawk500 posted:

I just wanted to let everyone know, I talked with Midge at MTH today. She is in the process of returning everyone's phone messages that were left. She did in fact have family medical issues (not her). She is back on the job, but will be in and out over the next few days finalizing the medial stuff for the family members, she has been dealing with, but she is back.

When the heck is MTH going to get Midge some help!!!!!

help is one thing Gary, competent help.....that's hard to find these days.....

The Water Level Route.......You Can Sleep

Jayhawk500 posted:

They came USPS Priority Mail. The box said 4 oz. for the weight. Hummm, don't think it costs $28 for USPS shipping on 4oz.

It costs $2.66 to ship 4oz via First Class Mail, I ship a lot of stuff that way.

gunrunnerjohn posted:
Jayhawk500 posted:

They came USPS Priority Mail. The box said 4 oz. for the weight. Hummm, don't think it costs $28 for USPS shipping on 4oz.

It costs $2.66 to ship 4oz via First Class Mail, I ship a lot of stuff that way.

So, who gets the other $26? Cant be for handling.....If so, I'm in the wrong business.

Chris

Mike needs to make it easier to order parts online and have the parts lists online like Lionel instead of Midge having to return calls all day. She will be missed by MTH and it's customers when she retires.

Sueme Valley System

I just wanted to let everyone know, I talked with Midge at MTH today. She is in the process of returning everyone's phone messages that were left. She did in fact have family medical issues (not her). She is back on the job, but will be in and out over the next few days finalizing the medial stuff for the family members, she has been dealing with, but she is back.

When the heck is MTH going to get Midge some help!!!!!

Midge is back and they have hired 2 women one  to help her and another women to assist mth as well. and if you cant get  hold  of midge dial extension 261 and you will get another women and she will return your phone calls! have helped me many times and have even  called me back with parts I was trying to get!

 

Through out  the last few years of ordering parts, midge has always

returned my calls asap.

if a part was out, she would know if and when it would be restocked. 

Recommended me a part that would replace the original part, ie speaker

always knew things Right off the bat.

Was always quick and efficent about it

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