New 3 Truck Shay

Just put my new Shay on the track today and it moved about 2’ and stopped. Sounds still work. Just wont move. Turned it over and you can turn all the wheels and gearing easily by hand. I’m not very mechanical but it seems to me that something is loose between the motor and the trucks. Tried to look up a manual for this engine and it is not printed yet. Could there be an easy fix or should I call Lionel?

 

 

 

 

 

 

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Original Post

Send it back with a strong letter from  a good law firm . May I recommend the good offices of my personal law firm- Dewey Chestem and Howe😆.

All kidding aside, it is  a terrible shame that after paying a big chunk of coin for this engine it will have to go back to Lionel for repairs.  Did this engine fail right out of the box?

i’m sure Lionel will make it right. What will it take for Lionel to fix these endless QC problems?

Please keep us updated on your dealings with Lionel.

Take care,

Richard

TCA 86 23495

Casey Jones Chapter TCA

Casey Jones HI Railers

 

Visit www.memphismodelrailroaders.com for information about all the train clubs and their activities  in the Memphis and Mid South area

this may or may not help your issue but check the 2 screws that hold the reciprocating cylinder and crankshaft assembly if they loosen up they allow the main motor gear to become unmeshed with each other.  if this is your issue a little blue Loctite on both screws will cure that. 

reason I mention it is this was a issue with the original tmcc 3 truck shays.  as to the gears not meshing on the axels they have a sweet spot it takes  some doing but once both axel ends are in the round holes  they do line up and run fine afterwards.

hope this might help some of you

StPaul

Jeff gibs posted:

Yes it just came out of the box this way. Going to call Lionel today

Jeff,

You are doing the right think. Just call Lionel and they will take care of it. I will give them credit for mitigating poor QC with quick customer service when these expensive engines and Vision Line products fail right out of the box. My V line PFE reefer had a broken pick up on it when it arrived last year. I will give Lionel credit for a quick response to my email and a very quick turnaround on my repair.

Let us know how it goes.

Richard

TCA 86 23495

Casey Jones Chapter TCA

Casey Jones HI Railers

 

Visit www.memphismodelrailroaders.com for information about all the train clubs and their activities  in the Memphis and Mid South area

I have the Lionel Cass TMCC Shay 6-11140 from 2009, bought it new. It had the same problems as above with the drive train right out of the box, It took three trips to my LHS to get it fixed correctly. Hard to believe these problems keep reappearing. 

We had a grand opening ceremony yesterday at my home in Clarksville and opened up there Engines, 1- CSXT NW2 Switcher, 2-a new Cass Scenic Railway 3 truck Legacy Shay, and 3- a new S2 TinPlate Inspired Diesel/Box Cab....All performed flawless in Legacy mode....We had fun running these new engines after waiting so Long....even Santa watched the action....1ADD49D0-C9C2-474E-A8C1-E58C0125AB4CE58AED70-55E5-4555-8BD9-1A2E0317B6FE9C7428CE-AB69-4367-A153-6274401229F75A937AC0-0A6D-4318-8D6B-C6C772230F6F2D6DEBE8-C740-40CD-9C1C-4BA5735B6B9A

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Richard Gonzales posted:
Jeff gibs posted:

Yes it just came out of the box this way. Going to call Lionel today

Jeff,

You are doing the right think. Just call Lionel and they will take care of it. I will give them credit for mitigating poor QC with quick customer service when these expensive engines and Vision Line products fail right out of the box. My V line PFE reefer had a broken pick up on it when it arrived last year. I will give Lionel credit for a quick response to my email and a very quick turnaround on my repair.

Let us know how it goes.

Richard

Called Lionel and they were very good about it. Sent me a prepaid label to ship it back for repair. Very happy with their response

 

 

 

 

 

 

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