If we take off our "railroad enthusiast" hats for a moment, his review is actually just fine.
He reported exactly what he experienced and how it made him feel. It's okay to hear things that don't paint trains in a great light.
Some hate the airport, he does not. He just wanted to experience another form of travel. If anything, again forgetting what we know about railroads and how AMTRAK must interact, his first hand perception is something that needs to be addressed (among other things) if you want more of the general public to get behind passenger rail service.
The generations that grew up in the golden days of rail travel are slowly fading. A lot of us, myself included, still like the so called romance of rail travel, especially trips of linger distances.
As this writer alluded to, many people view it as just another utilitarian form of transport.
I've taken a few long distance trips in the last couple years. Dallas to Chicago. Time was NOT a factor. Which is a good thing.
On each trip, the AMTRAK staff was excellent, and I had fun reliving my youth when my family would take the Superchief from Chicago to Los Angeles. Like the writer, I do find some of the equipment tired on the inside.
Last year I priced out a trip, shorter than the Dallas to Chicago, to visit family. Direct service with no train changes. The price for a coach seat was about the same for an airline coach seat. A simple roomette was actually much more than a business class seat.
Again, I like trains, I also like planes. Unlike what seems to be a lot of people here, I really don't encounter issues when flying.
My take on the entire topic of passenger rail is that if we want a groundswell of support for rail travel to begin, we need to look outside our little railfan world.
Perception is everything.