jjwyatt posted:palallin posted:
Apparently, they are so occupied with the catalog release that they have neglected to turn the phones back on. when I call the Service Dept--been trying to get hold of them for weeks--the message says that they are closed to allow their employees to attend a vital meeting and will reopen on Jan 21st. Now, I know that NC is in a different Time Zone than MO, but I didn't realize NC is also in a different CALENDAR Zone.
C'mon, guys: let's get your act together, huh?? I place this post here and on another thread in hopes that Dave (or Ryan or somebody) will see it. Trying to contact them directly ain't working.
Just FYI, I called yesterday and after waiting it kicked me to a leave a message but the message box was full. I called again today and after holding which is not unusual I was connected and able to get through. Did not get the message you noted but after a couple of attempts I was able to speak to customer service.
jjwyatt, what number are you calling? I am calling the one specifically sent me by the service dept: (586) 949-4100. I get the same message today: "We're closed till two days ago, get lost."
This situation is beyond frustrating. They sent me defective coupler parts for one of my sons' passenger cars, and I would like to arrange and exchange. If I were doing this same kind of thing, I would be out of a job.