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I know this probably should be posted in the MTH forum, but know many of us have more than just MTH so am posting here to hopefully reach the  largest audience..

Received the following e-mail today (Sep 22nd) from MTH:

New M.T.H. Parts Site To Go Live

September 22, 2021 - MTH Parts & Sales LLC is launching a brand new MTH Parts Website on the morning of September 23, 2021. When the site goes live, M.T.H. will again begin taking parts orders after a lengthy transition as part of the M.T.H. reorganization this past Spring on the heels of M.T.H. owner Mike Wolf's retirement and the sale of the company's long-time headquarters in Columbia, Maryland.

MTH Parts and Sales LLC is one of M.T.H.'s three new spinoffs and will promote and process all parts sales exclusively through this all-new parts site. M.T.H. Electric Trains' R&D Division will continue developing DCS and other electronic products on its own in the satellite location it has occupied in Western Michigan for the past 24 years, while M.T.H. Electric Trains will be operating alongside the parts company in the smaller Elkridge, Maryland headquarters.

The train company will continue to market and produce new model train products - including select RailKing and Premier O gauge models and occasional production of RailKing One Gauge G Scale models.

The previous "face" of M.T.H. parts, Midge Wilburn, has officially retired and is now spending some well-deserved time with her family after decades of valued service at M.T.H. Electric Trains. The new MTH Parts and Sales division has benefitted from the participation in its startup of long-time model railroad parts guru Mike Reagan who has successfully established online parts ordering sites for other model railroad manufacturers. His decades in the hobby were instrumental in refining the MTH parts inventory and creating an intuitive, easy-to-use parts ordering site. M.T.H. Authorized Service Centers have been testing the site over the past few weeks and their positive feedback about the site can be found on the O Gauge Railroading Forum by going HERE: https://ogrforum.ogaugerr.com/...7#157265374926168907

Important Details About The Parts Ordering Site:

1. The new site will include some tutorial videos to assist visitors in their parts ordering journey. While the site is quite intuitive, the tutorial videos are worth a quick watch prior to entering the site to ensure visitors understand how it works and make searching for parts a breeze!! You'll find those tutorials HERE: https://mthtrains.com/parts-si...FF3J%2FgQB9Uu3XAY%3D

2. Please take time to explore the site. Each search function has a "broad" search and a "filter" search to help you drill down and refine the results to just the parts you need.

3. If you have questions, please do NOT call M.T.H. Electric Trains, instead, email MTH Parts and Sales LLC at info@mthpartsandsales.com as this will be our only point of contact.

3. Exploded view diagrams may not exist for every M.T.H. product. While the goal is to create an exploded view diagram for every product we have produced, it’s a slow-going tedious process that just takes time. If a part list does not exist for the product you have, then search the parts database. The new site has access to every part we have in our inventory.

4. What if the product I want is out-of-stock? We have implemented a "wish list" function, where you still add the quantity of the out-of-stock part you want to purchase into your shopping cart. A pop-up window will prompt you to enter your email address and click "Notify Me". When that item returns to stock you will get an email notifying you it's back in stock so you can order it!

5. Consumers MUST register on the site BEFORE checking out. Registering is simple and requires a valid email address and a password you choose. Once registered, you can return to the site and use those same credentials to log in and order additional parts.

On Thursday morning, you'll find the site live at www.mthpartsandsales.com/shop.

While we understand the disruption of parts sales has been a frustrating interruption for many of our Authorized Service Centers, M.T.H. Authorized Retailers, and consumers (and for us too!), we very much appreciate the patience the marketplace has shown in awaiting the rollout.

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Well, on the upside there are a lot of folks who want to see what we've accomplished over the last year. On the downside the server basically crashed due to the influx of users....

If you have not watched the videos yet I would strongly suggest you do. These 3 videos explain how to use the site, register, etc.

https://mthtrains.com/parts-site-tutorial-videos

Thank you,
Mike
MTH Parts & Sales LLC

@totrainyard posted:

I just get this message:

Error connecting to Apache Tomcat instance.


Please check that a Tomcat server is running at given location and port.
Details:
No connection could be made because the target machine actively refused it 127.0.0.1:8009

You can change this message by changing TomcatConnectErrorURL setting in setting file.

My guess would be the traffic trying to access the site is more than the server can handle.

Good news,

as I have mentioned previously, I know train parts, what I’m not good at is all this computer stuff (software, code, etc.)

just implemented a major server upgrade last night. (Lets not discuss the agony that entailed). Apparently everyone hitting the site was “overdriving” the server the site was hosted on. So you should not experience any crawl speeds moving forward.

i certainly hope everyone can find the parts they’ve needed for the last several years.

please keep in mind we (I) only have another 3000 part lists to go, so theres that……

Thank you,

Mike

MTH Parts & Sales LLC

@mdheavener posted:

Jim

Did your parts order from the old system populate into the new site or did you have manually enter it?

Mdheavener,

No the old orders aren't showing up.  I have the same question about past pending orders.  Do we need to put in again?  Or are the past orders still pending?  I've got around $2K in pending, don't want double of that amount.

Jim

Okay everybody. We really need you to think this way; MTH Parts & Sales LLC is a new start up company, with no ties to the MTH Electric Trains business, aside from sharing warehouse space. That said, this new site is a COMPLETE departure from what existed before. We carried over NOTHING, aside from existing part numbers (without a dash).

Remember this; you have to register, then be verified, before placing orders, the system is entirely new. Whatever you had on backorder (sans PS 3 tender boards and PS 3 diesel upgrade kits) do not exist in the new system. You will need to order those parts again (or get added to the wish list to be notified when they return to stock).

Mr Sartor, Thank you for your continued feedback. We just sat here (not a minute ago) and tested the entire password recovery process. I will explain it again so others can understand how it works;

Go to http://www.mthpartsandsales.com

Click on the small figure outline on the top RH corner of your screen ("My Account") if you are not currently logged into the system you will be prompted with the Login / Register screen.

On the LH side, where it prompts you to "log in" scroll down the page and click "Forgot Password?"

A dialog box will appear asking for your email address. Enter your email address (use the email address you created your account under).

Now click the button for "GET PASSWORD"

Check your email inbox, an email will arrive within seconds from "orders@mthpartsandsales.com"

Click the link provided in the email, (it says RESET PASSWORD") it will take you to the website where you can enter your new password (you have to enter it twice to make sure you can remember it within 2 seconds of just typing it.

Then click "CHANGE PASSWORD". After that, you have successfully changed your password.

Now, when you get to the "My account" screen and it prompts you to "log in" use your email address you registered with and your NEW password (that you just entered twice to be sure you remembered it) and you're in the site.

We can tell what your username is, we do not track passwords, so we are unable to tell anyone what their passwords are (which seems to make sense as to why we included a reset password feature?.....)

Very important; The reset password link is ONLY VALID for 60 minutes. After that it expires and you have to restart the process all over again.

As I have mentioned several times, I am not a computer guy, so if you have a plethora of additional software added to your computer that may be blocking your link from working? It works fine on all 3 of the machines here in Elkridge,, MD. In fact I tried it when you sent your first message to me at 1:50pm EDT and again just a few minutes ago at 7:07pm

Okay, its been a long exhausting week, I still need to drive home to NC in the morning. Have a great weekend everyone.

Thank you,
Mike Reagan
MTH Parts & Sales LLC

I have a pair of "unidentified" cabin car trucks sitting in front of me; when I went to the site and saw the "Service Parts click here" icon, there was the exact cabin car truck. I did not even have to enter the site to find out some information that I needed! I will take the time later to watch the videos and look for what I want. Thank you, Mike, for all that you are doing.

I still cannot get the reset password button to work. Perhaps a computer Guru and tell me what I am doing wrong. I have fallowed Mike's directions to a tee. Everything works as described up to where it says 'Reset Password' dialog box. I click on it and nothing happens after that. The lettering in the dialog box turns blue. I have cleared any history and turned off any filters. When I click on one of the links below the dialog box, I get a 404 error message. I believe Mike when he says all is well at his end, but I can't figure whats wrong at mine. Anybody with any ideas?

Thank you, Chuck SartorIMG_0850IMG_0849IMG_0851

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I still cannot get the reset password button to work. Perhaps a computer Guru and tell me what I am doing wrong. I have fallowed Mike's directions to a tee. Everything works as described up to where it says 'Reset Password' dialog box. I click on it and nothing happens after that. The lettering in the dialog box turns blue. I have cleared any history and turned off any filters. When I click on one of the links below the dialog box, I get a 404 error message. I believe Mike when he says all is well at his end, but I can't figure whats wrong at mine. Anybody with any ideas?

Thank you, Chuck SartorIMG_0850IMG_0849IMG_0851

AOL??? - Holy cow Chuck no-one is crazy enough to still be using AOL!!!!

Jim

I still cannot get the reset password button to work. Perhaps a computer Guru and tell me what I am doing wrong. I have fallowed Mike's directions to a tee. Everything works as described up to where it says 'Reset Password' dialog box. I click on it and nothing happens after that. The lettering in the dialog box turns blue. I have cleared any history and turned off any filters. When I click on one of the links below the dialog box, I get a 404 error message. I believe Mike when he says all is well at his end, but I can't figure whats wrong at mine. Anybody with any ideas?

Thank you, Chuck Sartor

Chuck,

It could be your browser.  What browser are you using?

Start simple first though.  You might want to try rebooting the PC and attempting the reset password again immediately afterward.

Mike

Last edited by Mellow Hudson Mike

MTH Parts Site – WOW!!!!!!!!!

I’m blown away! I found the AAR Boxcar grab irons!

PRODUCTION QUALITY ISSUE –

As some may know, the lower grab iron on one side was generally not glued during production and falls off on hundreds of AAR cars.

No more stripping 2011,12,13, 14 York – TCA shells for these parts.

Going forward, MTH might want to check into this issue.



Great site, with photos too!

Thanks all,

S.

IRONS [1)

IRONS [2)

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