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I know this probably should be posted in the MTH forum, but know many of us have more than just MTH so am posting here to hopefully reach the  largest audience..

Received the following e-mail today (Sep 22nd) from MTH:

New M.T.H. Parts Site To Go Live

September 22, 2021 - MTH Parts & Sales LLC is launching a brand new MTH Parts Website on the morning of September 23, 2021. When the site goes live, M.T.H. will again begin taking parts orders after a lengthy transition as part of the M.T.H. reorganization this past Spring on the heels of M.T.H. owner Mike Wolf's retirement and the sale of the company's long-time headquarters in Columbia, Maryland.

MTH Parts and Sales LLC is one of M.T.H.'s three new spinoffs and will promote and process all parts sales exclusively through this all-new parts site. M.T.H. Electric Trains' R&D Division will continue developing DCS and other electronic products on its own in the satellite location it has occupied in Western Michigan for the past 24 years, while M.T.H. Electric Trains will be operating alongside the parts company in the smaller Elkridge, Maryland headquarters.

The train company will continue to market and produce new model train products - including select RailKing and Premier O gauge models and occasional production of RailKing One Gauge G Scale models.

The previous "face" of M.T.H. parts, Midge Wilburn, has officially retired and is now spending some well-deserved time with her family after decades of valued service at M.T.H. Electric Trains. The new MTH Parts and Sales division has benefitted from the participation in its startup of long-time model railroad parts guru Mike Reagan who has successfully established online parts ordering sites for other model railroad manufacturers. His decades in the hobby were instrumental in refining the MTH parts inventory and creating an intuitive, easy-to-use parts ordering site. M.T.H. Authorized Service Centers have been testing the site over the past few weeks and their positive feedback about the site can be found on the O Gauge Railroading Forum by going HERE: https://ogrforum.ogaugerr.com/...7#157265374926168907

Important Details About The Parts Ordering Site:

1. The new site will include some tutorial videos to assist visitors in their parts ordering journey. While the site is quite intuitive, the tutorial videos are worth a quick watch prior to entering the site to ensure visitors understand how it works and make searching for parts a breeze!! You'll find those tutorials HERE: https://mthtrains.com/parts-si...FF3J%2FgQB9Uu3XAY%3D

2. Please take time to explore the site. Each search function has a "broad" search and a "filter" search to help you drill down and refine the results to just the parts you need.

3. If you have questions, please do NOT call M.T.H. Electric Trains, instead, email MTH Parts and Sales LLC at info@mthpartsandsales.com as this will be our only point of contact.

3. Exploded view diagrams may not exist for every M.T.H. product. While the goal is to create an exploded view diagram for every product we have produced, it’s a slow-going tedious process that just takes time. If a part list does not exist for the product you have, then search the parts database. The new site has access to every part we have in our inventory.

4. What if the product I want is out-of-stock? We have implemented a "wish list" function, where you still add the quantity of the out-of-stock part you want to purchase into your shopping cart. A pop-up window will prompt you to enter your email address and click "Notify Me". When that item returns to stock you will get an email notifying you it's back in stock so you can order it!

5. Consumers MUST register on the site BEFORE checking out. Registering is simple and requires a valid email address and a password you choose. Once registered, you can return to the site and use those same credentials to log in and order additional parts.

On Thursday morning, you'll find the site live at www.mthpartsandsales.com/shop.

While we understand the disruption of parts sales has been a frustrating interruption for many of our Authorized Service Centers, M.T.H. Authorized Retailers, and consumers (and for us too!), we very much appreciate the patience the marketplace has shown in awaiting the rollout.

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Well, on the upside there are a lot of folks who want to see what we've accomplished over the last year. On the downside the server basically crashed due to the influx of users....

If you have not watched the videos yet I would strongly suggest you do. These 3 videos explain how to use the site, register, etc.

https://mthtrains.com/parts-site-tutorial-videos

Thank you,
Mike
MTH Parts & Sales LLC

I just get this message:

Error connecting to Apache Tomcat instance.


Please check that a Tomcat server is running at given location and port.
Details:
No connection could be made because the target machine actively refused it 127.0.0.1:8009

You can change this message by changing TomcatConnectErrorURL setting in setting file.

@totrainyard posted:

I just get this message:

Error connecting to Apache Tomcat instance.


Please check that a Tomcat server is running at given location and port.
Details:
No connection could be made because the target machine actively refused it 127.0.0.1:8009

You can change this message by changing TomcatConnectErrorURL setting in setting file.

My guess would be the traffic trying to access the site is more than the server can handle.

Good news,

as I have mentioned previously, I know train parts, what I’m not good at is all this computer stuff (software, code, etc.)

just implemented a major server upgrade last night. (Lets not discuss the agony that entailed). Apparently everyone hitting the site was “overdriving” the server the site was hosted on. So you should not experience any crawl speeds moving forward.

i certainly hope everyone can find the parts they’ve needed for the last several years.

please keep in mind we (I) only have another 3000 part lists to go, so theres that……

Thank you,

Mike

MTH Parts & Sales LLC

Looked around a bit. Promising and familiar (a good thing, and no surprise), so far. Unfortunately, it comes at a time that my projects are winding down. Sure could have used it over the past 20+ years. Lionel's easy-to-use parts site sure got business from me.

Still, good to have, just in case.

@mdheavener posted:

Jim

Did your parts order from the old system populate into the new site or did you have manually enter it?

Mdheavener,

No the old orders aren't showing up.  I have the same question about past pending orders.  Do we need to put in again?  Or are the past orders still pending?  I've got around $2K in pending, don't want double of that amount.

Jim

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