Finally got a hold of Lionel! The lady on the phone didn't know much but what she did tell me is don't expect an answer until after the Christmas season is over. So it seems very likely that we won't have a decision until 2020.....
2020 ? Isn't that perfect vision? What will we see then? A decision should not take that long.
Lionel customers have seen the "red" cars ever since the N&W Theater Car. Was dissatisfaction in the "red" expressed then? If customers return the engines, somebody will have to do something with them … eventually.
The Hudson engines are great. My #5415 from Mr. Muffin's Trains is perfect. The #5416 from Pat's Trains is perfect. Consider another engine.
Sincerely, John Rowlen
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John Rowlen posted:Lionel customers have seen the "red" cars ever since the N&W Theater Car. Was dissatisfaction in the "red" expressed then?
Yes, and it was made clear to not expect anything to be done to correct the situation.
Gilly@N&W posted:John Rowlen posted:Lionel customers have seen the "red" cars ever since the N&W Theater Car. Was dissatisfaction in the "red" expressed then?
Yes, and it was made clear to not expect anything to be done to correct the situation.
I think Ryan said on the Trainworld video they are re running those in the correct colors which it make more sense to fix the J color stripe.
I was told by Lionel that they have not made a decision yet. When they do they will do an announcement on the forum and other social media sites.
Well I would have hope we have heard something by now which makes me think this will not end well. I have stated if Lionel doesn't fix the stripe I will ask for a refund. I still intend to do that. I guess not enough folks called and complained so they will let it go. The further we get away from the release just about 2 months now, without a word speaks volumes. I talked to several Lionel folks at various shows and events and always felt that it would be corrected but I can no longer see with the time that has past that this will be the case. I hope I'm wrong.
If you have a J and are unhappy with the stripe color please call them and politely tell them of your concern. Don't wait on others to do it. I would have hoped the dealers would have stepped up but I guess once they are out of their door it's not their problem.
I wish Lionel would just make a statement one way or another so those of us that want to put this to bed can. I am usually very optimistic but not so much right now.
Just a small update. I did call as most of my correspondence has been face to face with Lionel folks, I felt I should at least call so my concern was noted. I was told that they are still working on it but the busy season and getting next years catalog out is a priority. So we will wait. That being said a statement still wouldn't hurt.
Anyone else find it funny that the 2019 National Lionel Day boxcar has the correct stripe color for the J but yet the real one is messed up. Gotta love it...... As I mentioned previously I was told not to except anything till next year so yeah keep up the fight or else they'll just let it slide by...
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Lionel said they will post an announcement on the forum. Martye are you sure the dealer would allow you to return the train after 2 months?
HHmmm... better dead than red! 
What do you folks expect LIONEL to announce by way of a "fix"?
I kind of remember MTH took back some E units that were painted wrong, am I wrong?
Why aren't you unhappy guys returning them to get your money back? New catalog and busy season take priority? Glad I passed on that one.
Just a reminder if you are unhappy with the stripe color let Lionel know. Call them. Do not email them. Talk to a human. Without sufficient calls nothing will be done.
What I expect in way of a fix is the shells to be either re-painted or replaced. The stripe matches NOTHING that any manufacturer has done before and most likely will not match anything that will be done from here out.
As for why I haven't returned it, I will return it if the stripe will not be fixed. I'd like to give them a chance to make this right. Until I hear either way it will sit in the box. If Lionel is going to do nothing, I would hope they will say something sooner than later.
Even I, in my limited knowledge of the prototype, can see immediately that the color is way off. Not even close. Best of luck with a resolution to your satisfaction.
Marty,
I now have had both dealers I purchased my (2) J's from tell me Lionel has no plans to fix the paint issue. Both J's have been returned to the dealers and all passenger cars cancelled or returned. Have to wait till next run. My 2005 J is still the winner.
Time to punt if you still have one. I feel sorry for the dealers.
On the phone to Lionel today, I was told that there would be an announcement within the next week regarding J class.
Good luck - Hope it works out for you. If Lionel fixes them I might buy back one from a dealer (fixed) - Both dealers are forum sponsors here.
Wow I am sorry to hear this. I am just hoping Lionel will do an announcement soon.
I’ll wait the official word. At this point I’m less hopeful than I was after the Warehouse sale.
OK....I think the points have been made about this locomotive...enough to last in the minds of everyone! And...nearly the entire thread is off the topic that the OP originally intended... Topic closed!
