North Lima Train Works is up and running under NEW ownership. After reading on MTF that NLTW responded to emails and called back by phone, I gave them a shot this week-end.
Yesterday I sent an email identifying the parts I wanted to order and asked for a call back to answer a couple of questions. I received the call back; had my questions answered; agreed to the order; promptly received a PayPal invoice; and, paid.
NLTW has a standard $9 S&H charge.
According to John, the new owner, the situation for most of last year was this: the previous owner died and the family had little interest in operating the business over the last 9 months or so of 2018. A local businessman, John, familiar with model trains, purchased the inventory, etc. and has taken over recently. NLTW does not have a phone number that will be answered, yet; just a line on which to leave messages. I didn’t use the phone #; I used their website contact form which worked very well for me.
My experience this morning was outstanding from a customer service standpoint—parts had to be pulled for my questions to be answered—and they were.
Give them a shot—I’m very glad I did.
EDIT: For those unfamiliar with NLTW, on LIONEL's parts website, we are frequently directed to NLTW for LIONEL parts--apparently LIONEL sold a lot of parts some years ago to get rid of inventory. NLTW was the buyer and has been very poor in responding to potential customers for a good while. Hopefully the new ownership will make it a good business for us.
