Just to add to this but I still have the one incorrect part I purchased. I was able to contact North Lima via email and they refunded me for the incorrect part (via a check) and told me to keep the part instead of sending it back.
Heck, I wish they would confirm my registration from four and six months ago so I could place an online order. These guys just need to shut down and sell their inventory to someone who has the time to run the business. j
I am curious I have sent Emails to them for a month now no response . what e-mail address are you using. my order was placed November 5 2018.
I sent an email to their support email. They never responded via email. Instead a check and a written letter appeared about a week later.
Interesting........I just placed and order with them (took a chance after reading this thread). I had emailed them on their contact form and also called....no response. Placed the order anyway as it was small and relatively inexpensive. Had to place a second one and the first didn't appear to go through.....the dreaded spinning cursor. Then I got two confirmation emails for the separate orders. Sent two emails to their listed email address rather than the form. I immediately got and answer back thanking me for the heads up and that they were correcting the double order. Fingers crossed here.
Roger
Apparently they have a new owner now who is much better about responding to email etc.
Thing is......their support page gives a phone number and says, "messages only". Then when you call, the taped message says....."we do not take messages". I'm optimistic about my order, though. Time will tell
Roger
JohnActon posted:Heck, I wish they would confirm my registration from four and six months ago so I could place an online order. These guys just need to shut down and sell their inventory to someone who has the time to run the business. j
John, if you were doing anything with NLTW before December, I would leave that with the prior owner.
They are still ironing out some kinks with the change in ownership. Last week I completed an order and got to "check-out" when the "spinner" showed up. I retraced my steps and when I got to check-out I used a credit card instead of PayPal--the order went through and I received my stuff today.
When the PayPal payment method didn't work, but the CC did, I emailed John, the owner, and he emailed me back to say he was going to get in touch with PP since I was the second one who experienced the same thing.
FWIW, it's been below 0*F in N. Lima, Ohio these last several days, and John and who ever is helping him have been in the warehouses pulling parts for orders.
My order that I placed a week ago was waiting for me when I arrived home tonight from vacation. Very pleased
Roger
