Not able to view videos

I show a "Mike Marino" as a digital subscriber, but the email address in your subscriber account does not match the email address you use here. The mailing address was the same, however, so I added the "Digital Subscriber" tag to your forum account. You can now see the videos.

• The email address associated with your subscription account is a Hotmail address.
• The email address associated with your OGR Forum account is a Roadrunner address.

Which one should I change?

See They do reply.

Can I change one of them myself by going into my profile?

Oh, and thank you

@Mike Marino posted:

Can I change one of them myself by going into my profile?

Yes, you can do it yourself, or I would be happy to do it for you.

Hi I am having the same problem. I have a digital subscription that I just bought but the videos still show that I do not have access. Any help is greatly appreciated.

Frank, you'll be able to watch the videos now.

The process of adding the Digital Subscriber tag to your OGR Forum account is currently a manual process. That means that the tag doesn't get added until I happen to check my email and see your order. We are working to automate that process via an API between SimpleCirc (our subscriber management site) and this forum, but the code for that it still under development.

Sorry for the delay, but you're all set now. And thanks for purchasing your digital subscription!

Thank you so much. I hope the new code will make things easier on you.

I'm another new digital subscriber that doesn't have access to the videos and my membership hasn't been upgraded

It's upgraded now! Enjoy the videos.