New M.T.H. Parts Site Update
July 28, 2021 - M.T.H. Electric Trains is slated to begin again taking parts orders later this summer as the new online parts store spins up online. The new store will replace the previous parts order site that was shut down during the company's relocation to a new, smaller location in Elkridge, Maryland as part of the company's reorganization coming on the heels of M.T.H. owner Mike Wolf's retirement this year.
M.T.H. Parts and Sales LLC is one of M.T.H.'s three new spinoffs and will promote and process all parts sales exclusively through an all-new parts site. M.T.H. Electric Trains' R&D Division will continue developing DCS and other electronic products on its own in the satellite location it has occupied in Western Michigan for the past 24 years, while M.T.H. Electric Trains will be operating alongside the parts company in the smaller Elkridge, Maryland facility. The train company will continue to market and produce new model train products - including select RailKing and Premier O gauge models and occasional production of RailKing One Gauge G Scale models.
Initially, We had hoped that the new parts site would be live in July to coincide with the conclusion of the monumental task of the inventorying and stocking of parts in more than 38,000 locations in the new facility. Unfortunately, that work continues even now alongside the continued testing of the new website, forcing us to push back a formal rollout until later this Summer. Rest assured, when the site goes live, we'll be announcing it through our website and our E-Newsletters. If you're not yet a subscriber to our FREE newsletters, sign up HERE.
While we understand the disruption of parts sales is a frustrating interruption for many of our Authorized Service Centers, M.T.H. Authorized Retailers, and consumers (and for us too!), we are asking for continued patience in awaiting the rollout. The good news is that the new site will allow you access to our entire parts inventory, with a powerful search engine to drill down to the parts you need. We're including new exploded view diagrams for a wide array of products alongside access to operator manuals, sound files, and more! This effort has been in motion for the last year in preparation for this summer's launch.
The previous "face" of M.T.H. parts, Midge Wilburn, has officially retired and is now spending some well-deserved time with her family after decades of valued service at M.T.H. Electric Trains. The new parts site has been designed to allow everyone complete access to all of our service parts, so with just a tiny bit of effort, you can find the parts you need with just a few keystrokes! We'll even have some short tutorial videos to help guide your experience as there are no M.T.H. Sales or Parts customer service agents available at M.T.H. Parts and Sales or at M.T.H. Electric Trains.
Finally, as a reminder, M.T.H. implemented a new warranty policy in May 2021 directing ALL warranty repairs, exchanges and refunds to be processed through the M.T.H. Authorized Retailer from which the product was purchased or by any M.T.H. Authorized Service Center. M.T.H. Electric Trains will NOT accept any repairs at its Elkridge, MD facility. Any products that do arrive for service will be returned unrepaired.