Refund From TRAINZ.

I’ve been buying from them since the mid 90s when the owner ran a brick and mortar store called Train Works. Always had great experiences with them.

As a local I do miss the days when I could wander into their showroom, but I cannot fault their current business model. Great value and service.

I've bought a few items from them. I remember years ago an MTH Premier SF ABA set which had a few missing detail parts on the top of one shell. I believe the parts were those very tiny rings that honestly could have gone unnoticed when packaging. When I contacted Trainz they never questioned my finding and quickly offered to make it right with a refund.

I've also bought a few items at shows and was very pleased with my purchases.