Hey Guys,

Went to pick up my U-33 this week and expected to pick up the Rio Pass 3 car set as well.  As always I pre order everything through my local hobby shop.  My dealer then proceeded to tell me they were "shorted" and this was a problem all over.  They tried calling other distributors etc..but to no avail.  I called Ro and some of the other bigger shops and of course noone has them.  Is this a problem in other areas?  Has anyone else been shorted?  Is there any explanation for it.....Of course I own the engines and 2 previously released cars, which fires me up even more... I did send an email to Lionel, but no answer as of yet.  Any insight you guys could provide would be greatly appreciated.

Thanks,

Bill 

Original Post

I hope I am not in the same boat.  I too have the locos, and two add on cars but have yet to get the 3 car set.  This happened to me with the MoPac baggage car from a few years ago.  My preorder was not filled because there were not enough produced.  So I still don't have one.  My LHS said that my 3 car set IS on the way, but I guess I will have to wait and see.  

 

Ben

LCCA

Update – I received an email back from Lionel stating they would forward my concern to the appropriate department.  No response as of yet.  Then I called, got transferred to someone in sales.  Basically they told me they missed their forecast.  I asked how that is possible when most of this stuff is done with Pre-orders.  They told me that sometimes they produce prior to receiving the orders.  Of course there is nothing this person could do for me over the phone outside of providing numbers of dealers throughout the country.  After speaking with several dealers, the consensus is that they were “cut” by approx. 50%.  If I missed my forecast by 50%, I’d loose my job.  I can’t be angry with my LHS, I just switched to them after the death and closure of my former LHS.  They took care of their long time flyer guys and I would have expected the same.  It’s not like this item is an ad on car or B unit.  This is the set!  Sorry for the novel, but if enough guys are upset with this, maybe they produce run #2.  I know, no shot-but I can dream

Good luck with your call….I’m sure you’ll hear the same BS I did.  I still can’t believe they missed a forecast by this much.  They obviously produced these cars prior to receiving any pre-orders from the dealers.  I’ve been calling all over the last few days and not ONE dealer has a set.  Now we know the drill……these sets will start popping up at double, maybe more, the price vs. what a pre-order would be.  I’m glad Lionel is focused on the consumer, they still have not returned my email offering some form of explanation or next steps.  I know – I already have the answer and there are NO next steps.  But at least answer me!! 

So why pre-order?  Seriously, something isn't adding up.  The catalogs come out and you only have a few weeks to get your pre-orders in.  Then you have to wait a long time (like almost a year sometimes) only to find that they under-produced by 50%?  Why did they ask for pre-orders then?  ARGH!

Regards,

Eric S.

Saline, MI

Well I called and spoke with a lady in customer service who said that there was not much she could do.  She transferred me to the voice mail of someone named Ken and I left a message so I hope he calls back.  I asked for a refund if I returned the engines and two cars I have and they said no.

LCCA

I don't doubt that at some point I will be bale to get my hands on them, its just B S that we have to go about it this way. (and we will have to pay way more for them) Its like selling 10,000 boats, but only making 5,000 trailers to pull them, I get mistakes are made...but fix them.  Do another run of the cars!

 

Ben

LCCA

I happened to find the 3 car set at the Great Mid-West Train show today in Wheaten IL.  It was one of two sets the guy had.  There was just the one left by the time I found it.  I paid about 30 bucks more then MSRP, I figured given the circumstances that was not to bad. 

 

Ben

LCCA

Likes (0)
Post
OGR Publishing, Inc., 1310 Eastside Centre Ct, Suite 6, Mountain Home, AR 72653
330-757-3020

www.ogaugerr.com
×
×
×
×
×