But I feel it should be there job not mine, as they sold it to me. If you sell it you should take care of the customer.
This is were confusion sets in, who takes responsibility for receiving a defective product? The Dealer or the buyer? Outside of Model Trains if I get home and the item turns out to be defective, no matter who manufactured it, the store, Lowell's, Home Depot, Wal Mart, etc. take the item(s) back for a full refund or exchange. I been lucky to only have 3 items that ended up defective and was told to send it to manufacturer for repairs, rather then Dealer taking responsibility for the item. Upon repair of one item (very expensive 1700.00+ engine), repaired came back with several pieces broken off and an added defect which I decided to live with and glue broken pieces back on after Dealer said to send it back. At no time was a refund mentioned, nor an exchange. Rather in our Hobby we seem to have to accept calling for a repair, packing up, driving to post office, USP, etc. to ship then wait week(s) for return and hope everything is fixed and not damaged during transit. I do feel sorry for Dealers, because defective or damaged items made, will effect their business for future sales in which they have no control of the final products they receive for those that pre-ordered.
But above all, BTO parts to fix broken or lost parts are many times non-existent.
As to other type toys, some I bought for kids, (nieces and nephews) remote control, battery operated, etc. toys that were defective or non working, was able to return for an exchange. Many times bought months before a Birthday or Christmas with never a hassle.
Its a difficult time for us in the Hobby, and also Dealers. The future may well be in the hands of the manufacturers, rather then the buyers to produce a quality reliable finished product.