Like a lot of the rest of you, I ordered parts from Lionel last Friday. I just checked my postal deliveries for today, It has a package from Lionel listed.
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I'm wondering if the launch of a usable parts site by MTH prompted the upgraded efficiency at Lionel?
The site is what was calling usable Grampstrains not the parts
Excellent service from Lionel! I ordered online before normal business hours on Friday and by that afternoon my order was shipped. It arrived to my house in California with Monday's mail. It was securely packed in a heat sealed plastic bag and placed in one of those priority mail boxes from the post office.
In order to get this kind of service, everything had to work out just right! Their online order software had to be functioning well. They needed the ordered items to be in stock, you can't ship what you don't have. They had to have people processing orders fast, I suspect they called in employees from other departments just for this event. They needed an adequate quantity of plastic bag heat sealers, I suspect some employees brought in their own Seal-a-meal machines just for this event. They needed good equipment to print the shipping labels, I have used stamps.com but they used a company I never heard of called stamps endicia. And finally, the post office had to process everything efficiently.
So, for all of us who received excellent service, kudos to Lionel!