I am happy to be wrong about this.  I'm glad they are updating the sound, at least that's the impression I get from your post.  Kudos to Lionel to take care of this.

Marty

 

Below the Signature...

"You should have bought a train."

 

John Rowlen posted:

So,  you are saying Lionel has the ability to change the sound files?

How do they run and sound now?  Can you make a video with sound?  Thanks.

John

Not only that, did they un-sync the driver sets between the front engine and the rear engine? 

romiller49 posted:

You may get the sync sounds but since only one smoke unit I’ll bet you won’t get the sync smoke. Hopefully a video with the fixed sound will help people decide on sync sound or sync smoke. I would be happy with either if I could own one. 

First of the smoke stack do not operate independently on the real challenger so not sure what your point is with sync smoke. I have the vision line Big Boy I wish I could turn off that feature because it is not realistic. The fact that people are happy to own it with the wrong sounds is exactly why there was no post from Lionel stating outright they would fix them. Not sure how people can drop this kind of cash and not push the manufacturer to fix their mistakes. Tolerance is only acceptable when it does not affect my wallet. 

Shawn Chronister

Alabama Joe posted:

I actually owned my VisionLine Challengers for an hour and a half before they went back to Lionel.     I appreciate Lionel adding the Articulated Sounds.     E319ACE6-1643-48FA-9F2D-67BDB08B30FA

I couldn’t even get a call back from service and I was polite and everything.   Maybe i’ll Try again 

C & O-Scalers

LCCA  member

LOTS  member

Appalachian Model Railroad Society

Chesapeake & Ohio Historical Society

 

In my world there is a cold beer and vision big boy for everyone.

I will probably leave my 1931250 Greyhound Challenger #3977 synced to the smoke as manufactured, but I reserve the right to change my mind once I see a video of the un-synced Challenger.

Will the new Big Boy have the same synced drivers?  I see no mention of alternating smoke puffs.  My original Vision Line Big Boys retailed for $2,999.00, significantly more than the newest version being advertised.

Sincerely, John Rowlen

I called on Tuesday ((Monday’s are bad) and waited a short time.    Katie took the call and as usual, pleasant and an easy transaction to get the RA.    Lionel paid for shipping.    I think Lionel is being responsible  and making it right.    I for one appreciate what Lionel is doing.   

sahan posted:

I sent Lionel an email asking them if they could change the sound and if they could update my one and it's been 5 days and no reply. I sent it to talktous@lionel.com. Is that correct? if not what would be the correct email?

Don’t feel too bad, I sent an E-Mail to them over a week ago & no reply either! Deane of Lionel says all over this Forum:  If you have any questions, to send an E-Mail , but when you do , you get NO response !! Don’t get it & probably never will how they can operate this way!!!

Fredstrains 

Shawn_Chronister posted:
romiller49 posted:

You may get the sync sounds but since only one smoke unit I’ll bet you won’t get the sync smoke. Hopefully a video with the fixed sound will help people decide on sync sound or sync smoke. I would be happy with either if I could own one. 

First of the smoke stack do not operate independently on the real challenger so not sure what your point is with sync smoke. I have the vision line Big Boy I wish I could turn off that feature because it is not realistic. The fact that people are happy to own it with the wrong sounds is exactly why there was no post from Lionel stating outright they would fix them. Not sure how people can drop this kind of cash and not push the manufacturer to fix their mistakes. Tolerance is only acceptable when it does not affect my wallet. 

On the VL Big Boy you can turn off that feature in the address assigning portion of the set up.  It will actually ask you the question.

Bryant

TCA 18-73717

Fredstrains posted:
sahan posted:

I sent Lionel an email asking them if they could change the sound and if they could update my one and it's been 5 days and no reply. I sent it to talktous@lionel.com. Is that correct? if not what would be the correct email?

Don’t feel too bad, I sent an E-Mail to them over a week ago & no reply either! Deane of Lionel says all over this Forum:  If you have any questions, to send an E-Mail , but when you do , you get NO response !! Don’t get it & probably never will how they can operate this way!!!

Fredstrains 

They can operate this way because people keep accepting the incorrect stuff they put out, do not question it.  As well as not calling saying hey I sent an email you tell us to send an email and do not respond.  

Shawn Chronister

Shawn_Chronister posted:
Fredstrains posted:
sahan posted:

I sent Lionel an email asking them if they could change the sound and if they could update my one and it's been 5 days and no reply. I sent it to talktous@lionel.com. Is that correct? if not what would be the correct email?

Don’t feel too bad, I sent an E-Mail to them over a week ago & no reply either! Deane of Lionel says all over this Forum:  If you have any questions, to send an E-Mail , but when you do , you get NO response !! Don’t get it & probably never will how they can operate this way!!!

Fredstrains 

They can operate this way because people keep accepting the incorrect stuff they put out, do not question it.  As well as not calling saying hey I sent an email you tell us to send an email and do not respond.  

Wow...!!  So how are Jacob Marley, Bob Cratchit, and Tiny Tim these days....  just get out of the hobby...  you’ve obviously had enough.

Regards,

Byron Hathaway

NPOG Member

 

"Go as far as you can see.  When you get there, you'll be able to see further."

- Thomas Carlyle

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