Looking for some suggestions on service.
Last week I sold a 3pk of the VisionLine ethanol tank cars with freight sounds to someone. I had bought from my dealer years ago when they shipped but had never opened them so they were in new condition. The person who bought them says they set-up fine and ran a few loops correctly. When he left the sit on a powered track the car with the electro coupler went berserk and he thought he smelled something. I suggested he contact his local dealer. Here is where the problem starts. His dealer won't touch VisionLine items, Lionel told him no because it is out of warranty and he got a name of Jada Enterprises. Does anyone know of Jada Enterprises or some other suggestion on a service or what the problem might be? I thought it would just be a fix of the electrocoupler.
thanks for your thoughts
Paul