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Hi Scott.

I like that you reached out to your audience to solicit suggestions.

There have been good ideas presented. You may also consider a "make an offer" section of the website. That can help purge older inventory while still allowing you to negotiate.

Mixing it up always helps - a previous poster suggested running a special on MTH engines one week, then perhaps Lionel Rolling Stock (or even more specific "Hoppers". A sale directed at either RCS switches or maybe Signals of any sort would also be good attention getters resulting in people buying more once on your website.

Most important - keep up the great work, reputation alone accounts for more sales than I think anyone realizes.

Last, tell your team they are doing a good job - it makes them want to do even better if your words are sincere.

Sorry for the ramble but many years in sales and marketing will do that to a person...

Paul

Sorry guys - to me there is zero difference between 10% off and 15% off especially for total purchases under $200.  Better to use the $10 off over $50.  Buying a car I want for $35 with $20 shipping has little impact with an added 5% discount.  I would much rather see a discount as the total sum of purchases goes up. I would be far more motivated to buy a car above market if the other cars in my list offset the difference. My typical purchases through trains has been a minimum of 4 to 5 cars. Once I throw in an engine all bets are off.

Last edited by ScoutingDad

I dont really care about the discounts and specials so much.   I just want that when i buy an item that says "new in Box" its actually new in box.  I know when u are doing a high volume biz, things get by, but , for me anyway..I dont have the time for the back and forth, or the time to return things, etc., etc., etc..   Also...related..I dont understand why you have your ppl take things that are new in box, out of the box for pix?    If you wanna use stock pix, that would be better.

and..fwiw...my only other pet peeve is that Traditional size lionel and scale sized Lionel are all lumpped together under the "modern" moniker.  Same with Railking semi-scale and Railking scale and premier are all lumpped together too.    It just makes it take a whole lot longer for me to go thru things, so ive just backed way off.   Ive suggested these things before in the "suggestion box", but no response.

Thanks for posting, Beth. Our policy is to check everything that is not super obvious that it is NIB. If we do not check then surely there will be something wrong. When we do check, then to some extent we mess up the packaging. If it is something we haven't had before and don't have a saved photo, then we do take it out to get a photo. It is tricky and a judgment call, but sometimes a no-win situation. Nonetheless I will pass your comments on this to our production manager to share with the team as a reminder.

On the other issue of identifying and separating the full-scale O trains from the rest ... That kind of made my head hurt. We do have a person now working on our database taxonomy and how we categorize and display items on our website. We now have over 620,000 items in our database, so the number of items in any particular category is usually pretty daunting. We have over 16,000 O Gauge Locomotives and over 35,000 O Gauge freight cars in our catalog. She just finished a ton of work breaking out accessories in various scales, cleaning up roadnames, breaking out various other scales, and next up is O Gauge parts. I do think it is a good project, so I will add it to the list. If anyone out there wants to see this done sooner than later and wants to volunteer to help, let me know! 😅

Scott, I enjoy buying from your site and have never had an issue customer service didn't resolve in mutual fairness. I always try to buy multiple items as your shipping cost is more advantageous this way. My only suggestion would be a permanent deeper discount than the eBay price since you're avoiding that fee or a OGR discount code when purchasing multiple items.

Thanks for caring enough to ask.

Dave Ripp

Dave,

There are built-in permanent discounts.

It's 1% off to start with plus 1 Trainz reward point for every
Then it goes to 2 Trainz reward points once you spend $1000
Then it goes to 3 Trainz rewards ponts once you spend $5000
If you join the private car program it goes to 5 rewards points.

Plus any order over $500 gets free shipping.

Plus starting now you will be notified of at least 2 promotions per month and if you ae a private car member you get access to those a day early and other special private car-only promotions

So, I think we do a pretty good job of sharing back thoese ebay fees we save back to you, of course depending on how much you buy.

Thanks ... Scott

Curious as to what is considered NIB?  Does it mean that the box has been opened and it(engine, rolling stock) never came out of the box? I know some of the stuff I have bought from other folks several years ago was listed as test run, NIB, or something indicating that if it was run, it looks new. I know that Trainz will list if there are signs of wear, rollers, wheels(drivers) or what have you. Certain things I really don't mind much if it is minor. On item I bought from Trainz was an MTH Niagara which had some pitting or chips on the paint on the bottom of the pilot truck. To me this was nothing to worry about, but it did mean that the engine was used/run. To me that didn't matter. I planned on having it converted to TMCC. I was happy with it, haven't had it upgraded yet, but I bought another one with the same thing in mind.

I still browse stuff on Trainz, and try to see what offers are going on. It's not easy to get aligned with deals when you are looking for a particular item, but sometimes you get lucky.

Dave,

It’s eBay slang for New in Box. Sometimes there is some hair-splitting when Locomotives are test run at the factory and there is some faint amount of discoloration on the center rollers. We typically just grade that as Like New since there isn't generally a lot of price difference between Like New and New anyway, but it is judgment call and we have about 30 different people making that call every day and they are all human ... So, I just can't guarantee perfect consistency on that.

I like beths idea of a separate category for lionel 027 smaller size and mth/ atlas/ lionel scale size. I spend a lot of time separating scale vs not scale 027. Id love a sort by scale vs non scale. also show us how shipping costs escalate by weight and or dollar spent. trainworld does this well so I know if I buy more dollars, the shipping expense changes by what  dollar amount. sometimes its worth it to lump together and do a larger order, especially if im on the edge about adding more dollars. i have no idea how trainz shipping charges change based of dollars spent. weight probably isnt as key to trainz profitability if we added considerably more dollars. Gary

Dave,

It’s eBay slang for New in Box. Sometimes there is some hair-splitting when Locomotives are test run at the factory and there is some faint amount of discoloration on the center rollers. We typically just grade that as Like New since there isn't generally a lot of price difference between Like New and New anyway, but it is judgment call and we have about 30 different people making that call every day and they are all human ... So, I just can't guarantee perfect consistency on that.

Scott, whatever I buy there are no regrets. Sure I take my time and look through things just like everyone else. If something is just too far for me, well I won't bite. However, anything that I have looked at on your site, I have bought(after a bit).

Hi Kent,
When you say "New Parts" do you mean new parts for Lionel/MTH, or new parts we list?

We now have over 1800 parts on our wholesale program.

For the parts tagged as available for wholesale on our website we have 3 discount levels:

Buy 12 get 30% off
Buy 50 get 40% off
Buy 100 get 50% off

For parts that are more expensive the quantities are not as high.

As we we continue to process all the parts we received fron Brassuer's and North Lima Train Works, then number of parts on our wholesale program will continue to climb.

Thanks ...

I think you should drop the price on the MTH and Lionel training.  Granted, people that already bought it wouldn’t be happy, but I think you would get more sales if the price is lower.  I know you had a significant outlay wining and dining Mike and Don, plus the editing involved in assembling the course, but I feel the cost is an obstacle to increased sales.  I’m not a customer for this class.  I work at MTH.  Just an observation.

I have a question, and it may lead into a suggestion about the web site.

Let's say I search for a Moss Covered Three Handled Family Gradunza.  You show that it's not available - "Sold Out".  Now, I presume that you can only show Sold Out things when they have at least once crossed your threshold.  Pieces that you haven't seen/touched are not in the catalog.

And the question - for something that is "Sold Out", is there a way to set an alert if that thingie does manage to come back into stock?  If this is a product enhancement, then let's go for the stretch and say "Can you also set an alert for an item that isn't in the catalog - something that you haven't seen but exists"?

Other than that, I am more than 100% satisfied with the staff and service.

@Homey B posted:

I have a question, and it may lead into a suggestion about the web site.

Let's say I search for a Moss Covered Three Handled Family Gradunza.  You show that it's not available - "Sold Out".  Now, I presume that you can only show Sold Out things when they have at least once crossed your threshold.  Pieces that you haven't seen/touched are not in the catalog.

And the question - for something that is "Sold Out", is there a way to set an alert if that thingie does manage to come back into stock?  If this is a product enhancement, then let's go for the stretch and say "Can you also set an alert for an item that isn't in the catalog - something that you haven't seen but exists"?

Other than that, I am more than 100% satisfied with the staff and service.

They already have that feature on the website. At the top of the Wishlist page it states: "Find the perfect train only to realize it’s been sold? Want to buy but need time to save up? Try the Trainz Wish List! This nifty feature will allow you add items to your Wish list and receive alerts when they come back into stock or, even better, if the price drops!"

Last edited by Training Wheels

A little off topic, but related to it, is that one can email to Trainz specifically what you want, and cannot find, and Trainz is so organized that if they find it 6 months later, you get a email from them telling you that, and then you can buy it.

This happened to me several years ago with Kramer Products (out of business) metal O scale baseball figures. To say I was thrilled is an understatement.

Here they are on my layout:

20200331_13362220191224_111602-2

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How about having free classes/videos for things that are good for the hobby that better explain the products you sell.

For example how to configure signal systems on a model train layout. How to power your buildings in districts so that you don't blow transformer fuses. How to keep your track and center rollers clean.

This would create goodwill and make Trainz a leader in the hobby.

Last edited by ChiTown Steve

Two ideas: a discount when you’ve purchased something that has been on your wish list for a few days or maybe has come back in stock and you’ve gotten a notification.

second idea is a little more complicated but a game convention that I go to does it with their consignment items.  When an item first goes on sale, you set a price.  We’ll say $100 for this example.  After a few days, it goes to $80, and after a few more days, to $60.  The numbers are made up for this example, but it’s a fun push your luck system for the buyer - do I want this item at $100, or do I want to take a risk that someone else will buy it and I won’t be able to get it for the lower price.  

@Don R posted:

…second idea is a little more complicated but a game convention that I go to does it with their consignment items.  When an item first goes on sale, you set a price.  We’ll say $100 for this example.  After a few days, it goes to $80, and after a few more days, to $60.  The numbers are made up for this example, but it’s a fun push your luck system for the buyer - do I want this item at $100, or do I want to take a risk that someone else will buy it and I won’t be able to get it for the lower price.  

They already do this

Private Car members need more/deeper discounts to make up the $11 a month membership ... that would be additional savings of $130 per year over and above any other discounts ... being able to combine discounts: seasonal discounts and accumulated points; bigger discounts than eBay prices: crediting the eBay seller fees to the Trainz.com buyer ...

Perhaps a once a year lottery for those that have spent over, say, $500 (or whatever amount makes sense with you), the previous year. A drawing in January for the winner to have the pick of one item from whatever you have in stock.

I do like the service your business already provides.

  I already know what I’ll choose this January..

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OGR Publishing, Inc., 1310 Eastside Centre Ct, Suite 6, Mountain Home, AR 72653
800-980-OGRR (6477)
www.ogaugerr.com

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